Senior Director, Sales Engineering (Americas)

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

As the Senior Director, Americas Sales Engineering you will play a key role in selling Fastly’s products and services. You'll be responsible for leading a regional organization of Sales Engineers on the strategy and methods to increase operational efficiency and improve productivity of the selling organization. You will collaborate with regional sales leaders around the globe to ensure a consistent Go To Market strategy. You’ll need to have strong empathy for customers, ability for data-driven decision making, systems thinking and an ability to coordinate with many different decision-makers in an organization. Additional responsibilities include leadership and development for Sales Engineering personnel, career planning, and compensation; and ensuring the execution of technical and professional excellence, in the technical aspect of the sales cycle with our global clients and prospects.

Sales Engineering Director - Americas

As a Senior Director of Sales Engineering you will play a key role selling Fastly’s products and services. You will be responsible for leading the Americas Sales Engineers on the strategy and operations for delivering a superior technical win rate. You will collaborate with regional sales leaders in Americas to ensure a consistent Go To Market strategy. You’ll need to have strong empathy for customers, ability for data-driven decision making, systems thinking and an ability to coordinate with many different decision-makers in an organization. Additional responsibilities include hiring, coaching, career planning, and compensation of Sales Engineering personnel.

What You'll Do

• Manage a team of Sales Engineers in Americas across different regions and industry verticals
• Actively work with line SE managers to efficiently hire and onboard new SEs
• Work collaboratively with sales and client services leaders to deliver a smooth sales experience for the customer
• Engage directly with Sales Leadership to provide support for pre-sales activities across all Fastly solutions
• Manage a team of SE managers and provide them with direction
• Drive SE team enablement to support all required Fastly products and solutions along with required sales/soft skills
• Conduct regular 1:1’s with team members to provide constructive feedback and skills development 
• Work cross-functionally with support, product management, engineering, and other organizations to ensure alignment with the field, provide process and product feedback and resolve critical customer situations
• Interact with customers and prospects as a Fastly senior sponsor
• Develop a close working relationship with Solutions to ensure alignment between pre and post-sales activities 

What We're Looking For

• 10+  years experience in a Pre-Sales role, 5+ being a Sales Engineering/Customer Success leader for geo, managing managers 
• Experience in a Pre-Sales role partnering with Account Executives in selling to and growing Commercial, Enterprise and Strategic segments
• Strong business acumen with a focus on seeing the “big picture” and relating Fastly technology to solving business problems.
• Background in Security, Observability, Delivery or in a similar technology domain with experience scaling and supporting $100+M business.
• Ability to quickly digest and respond to complex information in an appropriate manner
• Very comfortable interacting with business and technical focused leaders both inside and outside the company
• Impeccable verbal and written communication skills
• Comfortable keeping up with technology trends in cloud services
• Open, curious and receptive to new ideas and ways of doing things
• Travel domestically 40%

Work Hours: 

•  This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: 

This position is a remote role and open to candidates residing in the following locations: USA remote or hybrid in an office location:

• San Francisco, CA
• New York, NY
• Denver, CO

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