Jobs and Careers

Sr. Specialist, End User Support

Santander

REMOTE - West Virginia, United States, United StatesRemotefull_timeVerifiedPosted 3 Jul 2025

💰 $95,000/yr($54,375/yr – $95,000/yr)

About the role

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Sr. Specialist, End User Support provides a single point of contact for clients to receive support and maintenance for the desktop computing environment. The incumbent delivers support to end users about how to use various software programs efficiently and effectively in fulfilling business objectives and ensures proper computer operation so that end users can accomplish business tasks.

• Functions as the main contact person for technical support and troubleshooting.
• Provides both desk-side and remote support to end-users.
• Manages the distribution and maintenance of mobile devices such as smart phones and tablets, to include operating system and application updates, as well as mobile device management on these devices.
• Administers VOIP phones and voicemail.
• Manages software to include downloads and licenses.
• Procures miscellaneous IT items such as memory, printers, cables, monitors, etc.
• Responsible for ensuring that the endpoint encryption process is implemented for all applicable endpoints.
• Posts technical articles to assist associate populace (e.g., "Tips and Tricks")
• Responsible for the setup and configuration of multi-function and network printers.
• Interacts with vendors for troubleshooting, maintenance contracts, and new services. Ensures that warranty terms are tracked for endpoint maintenance.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. - Required.

3+ Years Experience with client (PC) technologies and support services. - Required.

• Experience with IT helpdesk ticketing software.
• Experience pulling cables and installing PC's.
• Understands general end-user support methodologies (i.e. ITIL framework).
• Excellent communication skills.
• Possess a strong customer service focus with a genuine desire to assist.
• Ability to work independently.
• Methodical and disciplined approach to problem solving.
• Ability to communicate technical information to non-technical audiences.
• Ability to work with others in researching and resolving problems.
• Ability to manage multiple tasks concurrently and prioritize tasks and end-user support tickets.
• Ability to remain calm in an occasionally high-pressure environment.

Certifications:

• Other Certifications: CompTIA A+, Microsoft Certified Professional (Certified IT Professional or Certified Systems Administrator), ITIL Foundations v3 - Preferred.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.