Sr Account Manager, In-Market Rep

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Account Manager/ Sr Account Manager, In-Market Global Sales, is part of the Global Sales team within the Commercial Division. You will drive revenue growth and customer engagement by executing strategic sales initiatives in collaboration with cross-functional partners. This role works with a diverse customer base from small businesses to global corporations, delivering tailored travel solutions in a fast-paced, evolving environment that values innovation, adaptability, and professional development.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

 

· Build and maintain relationships with key industry stakeholders, serving as a visible and knowledgeable trusted advisor of American Airlines within the local market

· Support the execution of regional sales strategies and deliver on-the-ground market presence, targeted customer outreach, event activations, and loyalty-driven engagement that strengthen relationships and advance sales objectives

· Represent American Airlines at local industry events, trade organizations, and business community engagements to strengthen commercial partnerships and brand presence

· Gather and share local market intelligence with stakeholders including competitive dynamics, customer behavior, and emerging trends to inform sales strategy

· Utilize data and market analysis to identify new business opportunities and support sales strategy across current and prospective accounts

· Knowledge of American Airlines' product and competitive positioning to serve as a credible local resource for customers and partners

· Partner with internal stakeholders including Airport Operations, Premium Guest Services, and Government Affairs to improve customer experience and ensure a consistent and integrated approach to market engagement

· Align regional efforts with global marketing initiatives, ensuring messaging, content strategies, and campaign execution are tailored to local market dynamics while supporting enterprise-wide sales objectives

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Business, Marketing, or a related field 

3+ years of experience in sales 

Strong understanding of the airline industry and American Airlines' products and services 

Preferred Qualifications- Education & Prior Job Experience

3+ years of experience in sales, with a focus on managing existing client relationships 

MBA or advanced degree in Business, Marketing, or a related field 

Experience working with CRM software and sales analytics tools 

Familiarity with American Airlines' systems and processes 
 

Skills, Licenses & Certifications

Strong communication, negotiation, and interpersonal skills 

Strategic thinking and problem-solving skills 

Ability to analyze complex data and develop effective sales strategies 

Strong understanding of the airline industry and American Airlines' products and services 

CRM software and sales analytics tools (e.g. Salesforce, Tableau) 

American Airlines' systems and processes (e.g. Sabre, Amadeus) 

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resourc