Store Manager (HELE Pearl City| Full-Time)

HELE Store Manager

 

Salary Range: $47,011-$70,517 Annually

Other Compensation: Quarterly Bonus - Retail Incentive Program 

Work Location: 922 Kamehameha Hwy, Pearl City, HI 96782

 

The Opportunity:

Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue. 

This position, in one of our HELE convenience stores, is a great place to set out on a career path. Our retail vision is Super Fast, Crazy Clean, Always Kind. We seek to provide both fuel, food and other conveniences to our local Hawaiian community. We welcome and encourage collaborative innovation from our employees, and you'll become part of a team that embodies heart, integrity, creativity, and respect.   

 

Primary Job Responsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority 
• Ensure pump islands, lot, and store areas are clean and free of debris at all times 
• Work with Safety Team and conduct monthly mandatory meetings and trainings 
• Report safety incidents in a timely manner and comply with safety policy, programs and processes 
• Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required time frame

 

Leadership and Personnel Management

• Train, develop, guide and evaluate employees to operate the store effectively and safely to provide superior customer service 
• Maintain a professional and supportive image among subordinates and supervisors 
• Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills 
• Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.) 
• Ensure that all employees receive continuous on-the-job, and company required training to improve customer service performance and safety awareness 
• Motivate and provide employee recognition to improve individual, team, and store performance 
• Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation within required time frame 
• Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance-based feedback 
• Develop potential employees through coaching and training so they are ready for promotion to the next level, creating a robust Succession Plan
• Carry out all company policies 

  

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues 
• Accurately ring up all sales on POS system, comply with all cash handling procedures and other payment types for products sold 
• Develop positive and professional relationships with all customers, vendors and contractors
• Responsible for all cash, monies and inventory during shift
• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers 
• Ensure friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation 
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Assist customers at the pump and in the store to find the desired product and operate equipment 
• Actively solicit customer feedback via consistent personal interaction and engagement
• Ensure complaints are resolved quickly and sincerely