Microsoft D365 F&O Lead Support Consultant

WHO is HSO ProServ?

HSO ProServ is the premier provider of Microsoft Dynamics 365 cloud solutions for professional services firms and other project-driven businesses for the past 20 years. Our family of vertical solutions extend the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture, construction, accounting, management, and IT consulting firms. Our industry solutions include: accounting360, legal360, aec360, and consulting360.

This year, HSO was recognized as finalist for the SCM and Finance 2021 Microsoft Partner of the Year Award. In 2020, HSO won the Microsoft Partner of the Year award in the Modernize Finance and Operations category, and it was a finalist for Microsoft Partner of the Year in Connected Field Service. Other recent accomplishments HSO achieved were 2019 Microsoft Dynamics Financial Services Partner of the Year Finalist and US Partner Award Winner for Social Impact in 2018. We’re looking to grow our team with individuals who share our passion and drive to achieve the same honors and awards.

As a D365 F&O Lead Support Consultant, you will...

• Primary contact for a specified list of clients, who have transitioned to our Customer Care Team for support using a combination of D365 Finance, Supply chain, Project Management & Accounting (PMA) and Project Operations.
• Manage all incoming requests and issues, prioritize and triage accordingly, then resolve or collaborate with other resources to resolve the requests and issues.
• Maintain open issue status and communication on open issues with the client and become their overall advocate for services within HSO ProServ and Microsoft.
• Promote the values of our company.
  

Requirements

• Experience as a D365 F&O or AX Consultant in implementation or support.
• Knowledge / experience with Project Accounting / Services Industry.
• Accounting background a plus.
• Strong knowledge of business processes.
• Bachelor’s or advanced degree in business-related field (preferred).
• Ability to work independently and collaboratively.
• Willingness to learn and be challenged.
• Availability to travel 10% of the time (post COVID-19).

Benefits

We offer competitive pay with and performance-based bonus. Our employees also enjoy generous paid time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you’ll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment.

HSO is an Equal Opportunity Employer.

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