Cyber Security Support Engineer

Cyber Security Support Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Family Definition:

Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Participates as a member of an IT technical team or teams. May lead a small team of support engineers or application. Independently implements end- user or enterprise infrastructure application or services of moderate complexity as prepared by more senior technologist in support of more complex solutions.
• Applies technical knowledge to operate and administer infrastructure or software platforms and user groups of moderate to high complexity. Independently resolves some highly complex technical issues within a given technical area. Partners with members of a given team or other IT teams as appropriate. May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues. Identifies potential escalations and proactively alerts management, leads escalation through L4.
• Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management.
• Independently reviews, implements and verifies highly complex and high risk changes and solutions. Mentors other team members.
• Ensures configuration management database entries are complete and accurate.

• Understand and keep abreast of existing and new HPE security requirements as well as HPE IT’s data handing strategies and requirements, always keeping things within those specifications.