Accounts Receivable Specialist, Accounts Payable - UT System Administration

The University of Tennessee System Administration is seeking an Accounts Receivable Specialist to support invoicing, collections, and deposit management across the university system. This role will work closely with campus contacts to resolve past due and uncollectible accounts, manage customer data, and ensure accurate application of cash receipts.

The Accounts Receivable Specialist will also provide key support to the UT System Treasury and Controller’s Office, assisting with bank reconciliation, process improvement, and strategic initiatives. This position plays an active role in enhancing the receipt and processing of both invoiced and non-invoiced payments, contributing to the overall financial health and operational efficiency of the University.

Specific duties and responsibilities include but are not limited to the following:

• Manage customer data in the University ERP system, including creation, maintenance, and
  deactivation, ensuring data integrity and compliance Identify and research stale or outdated customer data, taking proactive steps to maintain accurate records and prevent disruptions to operations.
• Coordinate with each campus or institute's business office to take appropriate internal action on past due accounts Manage system-wide customer payment portal accounts to ensure timely, secure payments and protect UT’s preferred payment methods from unauthorized control.
• Manage system-wide user access and oversee the creation of new activity values in the University's online receipting system—ensuring secure, accurate, and efficient operations.
• Validate accounting data prior to system entry to prevent errors and reduce the need for intervention or correction.
• Deliver high-level system support to end-users, including training, troubleshooting, and address persistent problems to create operational efficiency.
• Partner with the Controller’s Office to research and resolve complex bank deposit issues, ensuring financial accuracy and accountability.
• Facilitate the handling of bankruptcy notices and ensure appropriate management of affected customer accounts to maintain compliance and financial integrity.
• Drive continuous improvement of Accounts Receivable (AR) standard operating procedures, enhancing process efficiency, accuracy, and user experience.
• Oversee all refund, credit, and write-off processes to ensure appropriate usage, compliance, and fraud prevention.
• Collaborate with ERP support and external AR service providers to facilitate seamless third-party integrations into the University's ERP system.
• Support ongoing initiatives aimed at improving Accounts Receivable (AR) and cash management procedures across the university system.
• Prepare financial reports and assist with period-end and fiscal year-end closing procedures for AR, ensuring accuracy and timeliness.
• Provide training and expert support to end-users of the ERP Receivables module, resolving persistent issues that impact optimal operation.
• Lead efforts to onboard system-wide University departments into the ERP Receivables module, supporting a smooth and successful transition.
• Other duties as assigned by supervisor.

High school diploma or GED required and at least 18 months of experience in Accounts Receivable or a related role.

Additional skills, experiences and qualifications include:

• Proven ability to lead and enhance processes for greater efficiency and effectiveness. 
• Demonstrated experience communicating effectively with senior leadership and executive stakeholders.
• Five or more years of ERP or comparable system experience, including functional and operational tasks.
• Exceptional attention to detail, ensuring accuracy and consistency in all tasks.
• Strong organizational skills, with the ability to prioritize tasks and meet critical deadlines.
• Functional proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Excellent communication and customer service skills, fostering positive stakeholder relationships.

Preferred 

• Associate degree in Accounting, Business Administration, or a related field OR  2–5 years of experience in Accounts Receivable or a related role.
• 1+ years of experience with Oracle Fusion Receivables and/or Collections.
• General knowledge of the Fair Debt Collection Practices Act (FDCPA).
• Familiarity with automation tools, including Automate, Power Automate, and the ability to write macros, is desirable.
• Knowledge of additional Microsoft tools, such as Forms, Bookings, and related applications, is a plus.

Application process

For full consideration, applications should be accompanied by a letter of interest, a resume, and three professional references.  Review of applications will begin