Patient Program Materials Specialist

Job Title: Lead, Patient Program Materials Specialist

Location: Cambridge, MA, Bridgewater, NJ/Morristown, NJ

About the Job

The ideal candidate has a proactive, customer centric, multidisciplinary approach to business management, is interested in learning as a continual process, and is interested in supporting innovation.  This candidate will have a high attention to detail and the ability to organize and manage content across multiple delivery formats, media formats, and internal and external stakeholders.  Transversal cooperation skills will be critical as this role has a high degree of overlap with multiple internal functions.  In addition to internal stakeholder engagement, this candidate will also be successful if they bring a vendor management toolset to the table. The ability to ensure alignment of Sanofi and vendor business process to ensure timelines are met for key deliverables will be critical.

You will be joining the Established Products Patient Support Services Team within the US General Medicines business unit.  This team is responsible for delivering unique patient solutions and affordability programs to support the Established Product Portfolio.  This team challenges the status quo and looks for new ways of working to support access and affordability for our patients.  

We put values above entitlement, we highly value professionals who prioritize their growth and the growth of those around them, live the Play to Win behaviors, and are humble and authentic in how they approach others.

It is important to the team that the person who assumes this position is passionate in finding improvement each day through a Play to Win mindset.  The candidate best equipped to impact and succeed will:

• Commit to common goals and execute

• Have courage to speak up to make Sanofi, General Medicines, and our culture better

• Embrace a test and learn mindset with curiosity and analytical rigor

• Accept and understand diversity, inclusion & equity

• Believe what we do can change our community and those impacted. 

This position is responsible for the management of patient support program materials related to Sanofi’s Established Products portfolio, to include website, email, letters, vendor training materials and communications required for our patient programs. A high level of organization and coordination with internal stakeholders as well as vendors providing clear direction for material updates. Managing the submission to the Medical, Legal, Regulatory system and digital asset database. This person will be integrated within the Patient Support Service team to support team members in executing the operational requirements for Sanofi’s General Medicines copay programs, to maintain consistency amongst our brands, maximize operating performance and ensure compliance with laws. 

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.

Main Responsibilities:

The role’s key responsibilities will be the management of program assets and their processing through Review Committee (RC) including:

• Submission of materials in a timely manner to be included in appropriate format and within prescribed calendar deadlines

• Program management with cross function teams (GTMC, Commercial Ops, Quality, Medical, Regulatory, Legal, Privacy, Compliance, Pharmacovigilance, etc.) to ensure flawless execution of programs

• RC meeting agenda review and stakeholder communication with commentary and material annotations

  • Vendor feedback, revision, response, and resubmission, management

  • Management of walk on and emergency review process where needed

  • Maintain materials job tracker with expiration dates to ensure no lapse in material validity before expiration dates

• Manage vendors and provide appropriate oversight by communicating material revisions required to ensure effective delivery of all materials

  • Manage material destruction, as needed

  • Manage content development partners to ensure timely creation of relevant content that supports program messaging and objectives

Support to the Patient Support Services team:

• Support the overall program management o