DEPARTMENT SERVICES AIDE (Entry - Experienced) - Senior Transportation Dispatcher

Posting number: PG115-1025-STD

Department: Community and Library Services Department

Job classification: Part Time / Temporary Positions in Pay Range 117

Posting type: Open

Categories: Community Services, Library

Summary

The

The Department Services Aide - Senior Transportation Dispatcher position dispatches transportation services for older adults.

The current vacancy is in the Community and Library Services Department  Incumbent must be available to work a varied work schedule, including occasional weekends and holidays.
 

The ideal candidate must possess the following:  

• Ability to handle multiple tasks
• Strong computer skills
• Excellent communication and interpersonal skills
• Customer oriented
• Flexibility
• Enjoy working with an aging population and volunteers
• Patience, tact and diplomacy in a highly demanding environment

Examples of duties

• Delivers demand responsive transportation services to ensure timely, efficient and safe customer service.
• Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments.
• Assists the Transportation Coordinator in maintaining the database of senior clients; training volunteers and new employees; and providing clerical and telephone support
• Promotes the observation of safe work practices at all times.
• Investigates complaints, and completes necessary reports.
• Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts.
• Driving in a City vehicle will be required. 

Note:  The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. The City at its discretion, may add, modify, change or rescind work assignments as needed.

Qualifications

Knowledge of: Transportation and customer service needs unique to older adults and families; standard office principles and procedures; personal computer and standard business software.

Ability to: Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals.

Education and Experience:
The ideal candidate will have:

1. High school diploma or equivalent, with experience and/or education in social/human services, sociology, gerontology or other behavioral sciences. 
2. Three years of experience working with older adults. 
3. Fluency in Spanish preferred.

Certifications/Licenses: Possession of a valid California driver's license and an acceptable driving record are required at the time of appointment and throughout employment.

CPR/First Aid certificates must be obtained within three months of appointment.

SPECIAL CONDITIONS
Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.

APPLICATION AND SELECTION PROCEDURE

• An online job application must be filled out in its entirety
• Applicati