Employee Data Administration Analyst

Employee Data Administration Analyst Job Description

Employee Data Administration Analyst role is responsible for working closely with the EDA and HRIS teams to build impactful partnerships with various functional areas to provide Workday administration and support. This individual will also be responsible for the day-to-day management of Workday Support mailbox as well as supporting the EDA team with administrative requests.

Responsibilities:

User query/ issue handling

• Serve as the initial point of contact for Workday queries and requests

• Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service

• Monitor and address end-user support inquires via Workday Support mailbox by categorizing assigning and recording reported queries and monitoring issues from start to resolution

• Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to a higher level of support and communicate updates to all stakeholders

• Create and maintain our tracker / ticketing system and escalate tickets to the appropriate team member

• Meet or exceed SLAs in response to emails, resolving tickets and requests

• Perform weekly audits of our tracker / ticketing system for accuracy and timely resolution

• Train users on processes and functionality of Workday, as needed

• Create, run and distribute scheduled reports and support business requests for ad hoc report generation and obtain needed approvals

• Assist in processing EIB loads

• Take ownership of TBD transaction types sent to the Workday Support Mailbox

• Weekly mapping of new hire onboarding and escalate/resolve issues as needed

• Send new hire notices to internal distribution lists

• Handle Workday report requests, obtain needed approvals

Support

• Collaborate with other HR teams, IT, Finance, and other cross functional teams as needed

• Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures

• Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint)

• Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows)

• Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned

• Research items and participate in Workday community to resolve issues where answers are unknown

• Cross train with EDA team members and provide backup coverage

• Maintain Workday page on HR Connect and support ad hoc requests for other pages on HR Connect

• Assist EDA team members in maintaining documentation for various areas including but not limited to Workday, Immigration and Audit

• Maintain and adhere to Workday and EDA process docs

• Generate requested documents for Audit

Qualifications:

• Bachelor’s degree

• Knowledge of HRIS and database systems management required; prior experience in a help desk / service desk setting a plus

• 2-4 years of experience with Workday

• Experience working with confidential and sensitive HR/payroll information and critical business processes required

• Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues

• Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines. Demonstrated ability to quickly adapt to learn processes

• Excellent communication and collaboration skills

• Must be a self-starter, able to work independently with a proactive working style

• Strong follow up skills, attention to detail, and process orientation

• Excellent interpersonal skills and client service focus

• Positive attitude and desire to learn and grow

• Ability to work effectively as part of a team

• Superior judgment, professionalism, and ability to maintain the highest level of confidentiality

• Tier 0/1 position

The expected base salary ranges from $75,000.00 - $90,000.00. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefi