Senior Program Manager-COR3

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

** The Senior Manager will oversee all aspects of programming including budgets and coordination with funding sources. Ensures that the program meets or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures on-going compliance with funder requirements and agency policy and procedure. Responsible for the recruitment, training, supervision and scheduling of staff, volunteers, and interns. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the Volunteers of America resources and services. Position requires ongoing interaction with team members, program participants, and community stakeholders. May also be responsible for a small caseload of participants for case management purposes if staffing issues arise. Currently this position oversees COR3 programming throughout the state, with direct service staff reports in Denver and two manager reports in Northern and Southern Colorado. Additionally, this manager will oversee COR3 operations in Western Colorado. The COR3 Program serves individuals who are justice involved and possess a behavioral health or substance use concern – a desire to work with this population is crucial.

Essential Duties and Responsibilities

· Ensures that the participant’s voice is heard and incorporated in programming with a trauma informed lens.

· Oversees program development, including ensuring direct staff and volunteers are responsible and accountable for all program components, including intake/assessment, service provision and follow up.

· Recruits, hires, trains, coaches, and supervises assigned program and support staff and implements on-going training and staff development activities.

· Oversees participant program eligibility certification and requests for temporary financial assistance, ensuring all funder and agency requirements are met prior to payment.

· Reviews and monitors budgets monthly to ensure proper allocation of funds for all programs within Community Housing.

· Monitors all aspects of program documentation completed by assigned staff. Gathers statistical data relevant to the program as required.

· Works closely with managers, supervisors and others ensure team members are receiving appropriate support and have a comprehensive array of referral sources.

· Monitors and performs scheduling functions ensuring adequate coverage for participant accessibility, and schedules staff for outreach activities in conjunction with team members.

· Ensures work areas and facility are maintained in a clean, comfortable, and orderly manner.

· Develops systems to obtain necessary supplies and materials.

· Develops specialized knowledge related to service delivery database systems within the organization. Oversees all intakes, housing orientations, lease-ups and ongoing educational opportunities for participants in COR3 program. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.

· Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

· Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities.

· Demonstrates knowledge of justice-friendly specific resources, a passion for serving justice involved population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

· Performs job responsibilities in accordance with the Social Work Code of Ethics.

· Performs all other duties as assigned.

Working Conditions and Physical Requirements

Must be willing to use vehicle for service provision. Works in close proximity to others staff residing at Bannock Youth & Family Center.

Position Type and Expected Hours of Work

Full time 40 hours per week Monday through Friday. Some evenings and weekends required.

Location

455 Bannock Street Denver, CO 80204 with regular travel to field offices in Northern, So