Customer Experience Specialist

Build a career powered by innovations that matter!  At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible.  We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.

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Summary

As a Customer Experience Specialist at Celera Motion, you will play a vital role in enhancing our customers' experience by providing exceptional service and support. This position is crucial in helping us fulfill our mission of promoting our customer’s success

Primary Responsibilities

• Review, pre-qualify and enter orders for processing, timely and accurately
• Maintain up to date customer files with sales contracts and pertinent information
• Process quotations per requirements from Sales and Applications
• Review Contract documentation and orders requests for receipt of required support documentation and approvals.
• Effectively troubleshoot customer issues emailed to Celera Motion through to completion.
• Answer inbound phone calls from Celera Motion customers as well as prospective customers.
• When necessary, appropriately route inbound requests or inquiries to members of Application Engineering, Sales or Manager.
• Bring customer feedback to a responsive product team to keep our users happy and confident (and become a hero in the process).

General Tasks

• Maintain strict compliance with the quality, environmental and occupational health and safety regulations and implementation of the instructions of the quality, environmental management and/or occupational health and safety officer.

Required Experience, Education, Skills, Training and Competencies

• 5-8 years of experience in a position that required directly supporting customers and sales partners.
• You have strong phone skills and experience with Oracle.
• You can multi-task and work in a fast-paced, ever-changing environment.
• A commitment to help customers and a proven track record of being able to keep customers happy.
• You get energized by helping people and can proactively help customers.
• Capable of developing and maintaining customer relationships
• You display initiative, show interest in taking additional responsibility and are committed to delivering exceptional service and customer experience.
• You are self-motivated and thrive on independence.
• You want to be part of and help build a great team.
• You have semi-proficiency with Oracle, Microsoft Office programs, and Salesforce.com.

Travel Requirements   

• Minimal.
• May be asked to attend in office meeting once a year.

Physical Requirements

• Lifting up to 50 pounds
• Standing for long periods of time
• Sitting for long periods of time

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.