Field Engineer I - Software Configuration

• Serve as the primary technical contact for assigned customer sites, ensuring alignment with business needs. 

• Plan, coordinate, and complete software installations, upgrades, and hardware configurations. 

• Troubleshoot technical issues related to software, firmware, and hardware. 

• Develop and manage project plans, ensuring timely execution. 

• Furnish post-installation aid to preserve system stability and customer happiness. 

• Collaborate with collaborators to ensure adherence to all regulatory and operational requirements. 

• Document processes and compose detailed reports to support continuous improvement. 

• Manage multiple tasks independently in a fast-paced, evolving environment. 

• Travel up to 75% to support client locations and project activities. 

What We're Looking For 

• Associate’s degree in Information Technology or a related field (or equivalent experience). 

• 2+ years of relevant technical experience.  

• Strong knowledge of Windows and Linux server environments, virtualization, and networking concepts. 

• Experience with database administration and enterprise networking technologies. 

• Familiarity with clustered servers, containers (e.g., Kubernetes), and SAN environments is a plus. 

• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Teams). 

• Strong communication skills with the ability to explain technical concepts to varied audiences. 

• Technical certifications such as A+, Network+, Microsoft, or Cisco are a plus. 

• Experience in casino or gaming environments is helpful but not required. 

• Must be eligible to acquire relevant gaming licenses, including Tribal Gaming Licenses. 

Physical Requirements 

• Ability to lift up to 75 lbs. during hardware installation. 

• Combination of sitting, standing, and walking throughout the day. 

• Must be able to travel and work in varying environments, including customer sites with noise or smoke exposure. 

Work Environment