Senior Manager, Software Delivery

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

The Senior Manager, Software Delivery is accountable for delivery of software engineering for Shake Shack Digital and Data. The Senior Manager, Software Delivery is responsible for leading cross-functional teams to deliver high-quality software products and data solutions on time and within budget. This role combines technical expertise, leadership, and project management skills to drive the development, implementation, and optimization of engineering and data systems that align with organizational objectives.

The Senior Manager, Software Delivery is a strong communicator at all levels from executives to project team members who is comfortable leading a distributed team of internal and external technology resources. This role requires a strategic thinker with a strong technical background in software delivery coupled with the ability to understand the business value the technology is providing.

The Senior Manager, Software Delivery will be comfortable with ambiguous and rapidly evolving business needs, helping teams to shape the future direction. This role will balance being hands-on and strategic, partnering with business and technology teams to ensure best in class software delivery working with 3rd party global team for Digital and Data. 

Essential Job Duties and Responsibilities:

• Build, manage, and operationalize cross-functional, program plans that focus on on-time delivery, stakeholder management, dependency identification and risk mitigation in support of the corporate strategic plan

• Provide leadership, guidance, and mentorship to software engineering and delivery team, manage technical risk, and represent the work product in front of IT leadership

• Own and communicate project metrics & process (agile and waterfall) to help stakeholders understand what is being delivered when, program status, and improving overall feature delivery

• Manage allocated budget for programs enabling business technology and business outcomes. Drive improvements for software delivery maturity of your organization to improve speed, quality, and value of software products

• Assess and Grow Talent - Manage, build, and mentor a team of FTE and partner resources to achieve business and personal career goals

Minimum Qualifications:

• Experienced in building and cultivating software delivery practices and processes and have a consistent track record of delivering on time & on budget programs involving high-quality software systems.

• Experience in driving adherence to Release Management and Quality Assurance best practices for software delivery for partner teams.

• Worked previously in Commerce, QSR, Retail, Hospitality fields or Technology Consulting firms as engineering delivery leader focused on Consumer Facing (B2C) and Operator facing, high transaction volume platforms.

• Experience in establishing criteria and process for ensuring all delivered experiences are of high quality and performance.

• Hands-on experience in leading result- oriented Software Delivery execution through a multi- geography team (60+) using Agile methodologies for digital programs.

• Successful track record of working in cross-functional environments delivering features on digital products on time and budget

• Created a culture biased towards owning end to end delivery of projects and experiences aligned with corporate goals

• History of successfully planning, estimating, and delivering complex software delivery and align with the budget and timelines while managing 3rd party partners.

• Experience managing 3rd party partners – onshore, nearshore, and offshore.

• Hands-on experience in creating estimation framework across digital platforms and be a servant leader in steering estimates aligned to business goals.

• Successful track record of collaborating IT and business in cross-functional teams across different areas of the company

• Have a broad understanding of various cloud development technologies and trends for enter