Customer Success Manager

<h3>Description</h3> <p><a href="https://titandxp.com/" rel="noopener noreferrer" target="_blank">TITAN</a> is a no-code, web-based platform in the Salesforce ecosystem that streamlines form creation, data collection, and workflow automation. It enables businesses to create customizable, user-friendly forms directly within Salesforce for seamless integration and efficiency. </p><p>Join <strong>Titan </strong>as a dynamic and tech-savvy <strong>Technical Customer Success Manager</strong>! In this role, you’ll serve as the primary contact for clients, managing onboarding, planning, and training. As part of our innovative CS team, we’re seeking a self-motivated professional with exceptional interpersonal skills to drive success.</p> <h3>Responsibilities</h3> <ul><li>Build strong relationships, act as a trusted advisor, align solutions with customer goals, and ensure satisfaction and retention.</li><li>Deliver training and provide technical documentation to maximize platform use.</li><li>Monitor usage, address challenges, and implement strategies to drive adoption and success through regular check-ins.</li><li>Conduct discovery meetings with key users and stakeholders of customers and partners to establish Titan as a core system, maximizing its value for the customer while driving increased adoption and identifying upsell opportunities.</li><li>Lead onboarding to ensure seamless implementation, configuration, and optimization of our solutions.</li><li>Partner with sales, product, and marketing teams, and relay customer feedback to improve products and processes.</li><li>Ensure client satisfaction and retention of assigned clients.</li><li>Educate clients on features and best practices.</li><li>Proactively solve problems with our solution and product teams to ensure customer satisfaction</li></ul> <h3>Requirements</h3> <ul><li>5+ years in customer success, technical account management role within SaaS.</li><li>Bachelor’s degree in: Computer Science, Industrial Engineering, Business</li><li>2+ years of CRM/ERP implementation/ Salesforce development/business analyst experience.</li><li>Strong technical and interpersonal skills to guide customers and explain complex systems.</li><li>Excellent problem-solving and communication abilities.</li><li>Fluent in English; additional languages are a plus.</li><li>Ability to work remotely across EU, IL, EST/PST time zones</li></ul> <h3>Why Join TITAN?</h3> <p><br/></p><ul><li>Work with a dynamic and innovative team in a fast-growing SaaS startup</li><li>Collaborate with industry-leading clients and gain exposure to cutting-edge technologies</li><li>Enjoy the flexibility of remote work and a healthy work-life balance</li><li>Competitive compensation package and opportunities for professional growth and development</li></ul><p><br/></p> <h3>Diversity Policy</h3> <p>At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.</p>