Account Supervisor

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people. 

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we’re untethered from any specific medium or method—we go where ideas will work best. 

We are an expanding network with more than 5,000 employees, with 12 agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange. 

Job Description

The Account Supervisor is responsible for driving client business forward and providing alternative ways to innovate against the client’s objectives. The Account Supervisor supports the Account Director & VP in that mission across multiple segments on a large piece of business.

Responsibilities: 

• Work with assigned clients to create and deliver strategy, business rules, and creative brief for marketing campaigns. 
• Manage and oversee the creative process, partnering with internal creative, strategy, analytics, project management, and technology teams. 
• Consult with discipline leads and collaborate with creative, project management, strategy, analytics, and tech team members to build the best solutions for individual campaigns. 
• Ensure the timely handoff of deliverables to client. 
• Responsible for collaborating with partnering agencies, as appropriate, throughout the entire process to ensure that deliverables are released to client and deployed to market. 
• Perform “look-back” analysis on campaigns and programs - monthly, yearly and on an ad-hoc basis. 
• Keep accurate records of campaigns and campaign performance as well as track against project scope. 
• Accurately QA all deliverables being sent to client or being deployed to market. 
• Create and perform testing (SL, creative, format, etc.) for campaigns to systematically improve overall performance of current and future campaigns. 
• Work with Account Director to plan growth of each business segment assigned. 
• Help onboard, train, and guide other team members as needed. 
• Understand business at a granular level and be able to provide recommendations (weekly, monthly) on how to change and adapt to business needs. 
• Continually identify areas of improvement within internal and external team and provide recommendations to Account Director. 
• Expected to understand program results and work with analytics on your and other team member’s programs to develop optimization recommendations and proactively work with analytics team to develop new reports and dashboards and actively look for opportunities for new insights. 
• Supervise and manage direct (as assigned) and/or indirect reports in day-to-day work. 
• Work with Account Director and VP to grow business and improve entire team’s output via quarterly goal-setting and offsite meetings. 
• Assist Account Director & VP with new business development (which could include management of day-to-day work). 
• Help handle day-to-day escalations for all programs. 
• Step in for Account Director where needed. 
• Assist with annual planning, program evaluations, enhancement recommendations, etc. 
• Other responsibilities as assigned. 

Qualifications

• You have a bachelor’s degree or equivalent work experience preferred 
• You have 7 or more years of relevant experience – can include CRM, brand management, marketing, advertising, account management. 
• Passionate curiosity of the digital marketing landscape. Email and Direct mail campaign experience is a plus.
• Enthusiasts of the brand and category to which they’re assigned. 
• Must be passionate about advertising and the digital space. 
• Embody a competitive spirit for both FKA, our clients, and doing innovative work. 
• Tactful / diplomatic communicator, both internally and externally.  
• Ability to communicate complex information in easy-to-understand terms.
• Some demonstrated experience in crisis and issue management. 
• Skilled in presentin