Sr. Client Service Associate

At Northland, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

• Client Support: Assist brokers in managing client accounts, including processing orders, responding to client inquiries, and providing general account support.
• Administrative Tasks: Handle administrative duties such as scheduling meetings, maintaining client records, preparing reports, and processing documentation.
• Sales Support: Assist in the preparation of client paperwork. Coordinate with the sales team to ensure smooth client onboarding and follow-up.
• Trade Execution: Support brokers in executing trades and monitoring trade confirmations, ensuring compliance with regulatory requirements and internal policies.
• Develop Sales Skills: Hone your ability to effectively communicate and build relationships by calling on warm leads provided by other brokers, allowing you to practice and enhance your sales techniques in a supportive environment.
• Compliance: Ensure all activities adhere to industry regulations and company policies. Assist with compliance-related tasks, including documentation and reporting.
• Learning and Development: Participate in training programs and educational opportunities to enhance industry knowledge and stay up-to-date with market developments.

About This Role:

 

Client Support: Assist brokers in managing client accounts, including processing orders, responding to client inquiries, and providing general account support.

· Administrative Tasks: Handle administrative duties such as scheduling meetings, maintaining client records, preparing reports, and processing documentation.

· Sales Support: Assist in the preparation of client paperwork. Coordinate with the sales team to ensure smooth client onboarding and follow-up.

· Trade Execution: Support brokers in executing trades and monitoring trade confirmations, ensuring compliance with regulatory requirements and internal policies.

· Develop Sales Skills: Hone your ability to effectively communicate and build relationships by calling on warm leads provided by other brokers, allowing you to practice and enhance your sales techniques in a supportive environment.

· Compliance: Ensure all activities adhere to industry regulations and company policies. Assist with compliance-related tasks, including documentation and reporting.

· Learning and Development: Participate in training programs and educational opportunities to enhance industry knowledge and stay up-to-date with market developments.

The Ideal Candidate for This Role:

 

• Demonstrates initiative, sound judgment, and the ability to anticipate needs in a fast-paced environment
• Strong problem-solving abilities with a proactive, solutions-oriented mindset
• Excellent verbal and written communication skills; comfortable interacting with clients, senior advisors, and internal teams
• Outstanding organizational skills with meticulous attention to detail
• Eagerness to learn and grow within the financial services industry; takes direction well and applies feedback constructively
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint); experience with CRM systems or financial platforms a plus
• Maintains professionalism, confidentiality, and reliability in all work

Minimum Qualifications:

Required:  

• Experience: 1-2 years of experience in a financial services environment, or relevant internships. Previous experience in a sales support or administrative role is a plus.
• Licensing: Pursuit of relevant FINRA licenses (e.g., Series 7, Series 66).

Desired:

• Education: Bachelor’s degree in finance, business, economics, or a related field preferred.

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competiti