Senior Project Manager

About Us 

We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more. We seek an experienced Senior Project Manager who can help our organization by ensuring our SaaS product releases are launched on schedule, with minimal surprises and maximum impact. You’ll also orchestrate critical cross-functional initiatives, shaping how our customers experience each new feature or offering. If the profile below sounds like you - let’s talk! 

What You'll Do 

As Senior Project Manager, you’ll ensure our SaaS product releases are launched on schedule, with minimal surprises and maximum impact. You’ll orchestrate critical cross-functional initiatives, shaping how our customers experience each new feature or offering.

The purpose of this role is to own the planning and execution of product releases cross functionally in a SaaS environment, operational rigor, continuous improvement, and timely communication of risks and progress. This role is the “face” of product launches internally, collaborating with Product, Engineering, CS, Marketing, Sales, and other key teams to deliver high-quality, on-time releases. This role includes ownership of beta testing, and beta exit criteria tracking.

Outcomes You’ll Own 

End-to-End Launch Readiness

• Develop and maintain standardized processes for Beta, GA, and final release phases.
• Ensure gating criteria, signoffs, and timelines are clearly defined and tracked.
• Own beta exit criteria creation and progress tracking including product usage, CSAT, FAQ, and feedback loop to Product / Scrum teams.
• Work with Support, Onboarding, and CS organizations on customer participant recruitment, beta communication, and training processes.

Cross-Functional Project Management & Leadership

• Schedule and lead Project Release Team (PRT) forums with clear agendas.
• Document decisions, action items, and ownership; provide concise follow-ups to leadership.
• Provide real-time visibility into readiness tasks, beta feedback, and gating milestones via dashboards.
• Ensure cross-functional release planning meetings are standardized, efficient, and effective across the organization and Scrum teams.
• Guide and influence teams without direct authority, fostering accountability and timely execution.
• Facilitate a culture of continuous improvement and transparency in launch operations.

Operational Documentation & Communication

• Create and update Confluence pages (or similar) outlining tasks, owners, and deadlines.
• Drive adherence to best practices around readiness checklists and beta testing protocols.
• Provide relevant teams with organized internal release notes, training materials, and operational updates.
• Draft and distribute internal release notes for each monthly update to enable customer-facing content, sales, and support training documents. Ensure release notes are clear and timely.
• Deliver concise status reports and escalate risks/issues as needed.
• Maintain consistent professionalism across all communication channels.

Executive Reporting & Stakeholder Engagement

• Present launch status, risk assessments, and improvement proposals to senior stakeholders on a weekly basis or as needed.
• Deliver polished presentations in executive forums and steering committees.

Process Improvement & Retrospectives