FT IT Support Systems Specialist

**NOTE this is an IN-PERSON POSITION in our Salisbury, MD office**

Coastal Hospice invites you to support a team of caregivers who are committed to promoting dignity and quality of life for patients and families who face life-limiting conditions.  In your role as IT Support Systems Specialist, you will:

• Participate in new staff orientation, provides basic level training and further education as needed.
• Develop end-user documentation, especially on new products and services.
• Prepare project status reports and distributes to appropriate department managers.
• Ensure that backup, recovery and security procedures are set up, performed, and verified as planned and necessary; monitors network.
• Analyze needs and prepares workflow documentation with focus on clinical, finance, and administration. Adheres to best practices and HIPAA compliance.
• Assist in the analysis of agency’s technological needs and goals and the design and implementation of appropriate hardware and software. Provides cost/benefit analysis. Gives feedback to department managers. Participates in IT-based task forces.
• Ensure applications are being effectively deployed and utilized by staff.
• Serve as a resource to management and staff on business processes and system/application use, support, and best practices.
• Maintain detailed understanding of clinical, financial, and administrative work processes and procedures, including HIPAA compliance.
• Participate in budget planning and project management to accomplish agency goals.
• Assist in obtaining cost estimates and proposals for budgeting and contracting purposes.
• Serve as help desk support for staff, shares on-call responsibility for maintaining active systems, and sets up Audio/Visual equipment for meetings and provides assistance to users.
• Maintain master inventory system and sign-out for equipment including laptops, iPads, air cards, printers, mobile devices, projectors, and other capital items.
• Identify opportunities for improvement and investigates options.
• Perform application upgrades/maintenance, data integrity process, and database cleanup.

Education and Work Experience Requirements:

• Bachelor of Science in Information Technology, Computer Science, Management of Information, Electrical Engineering or related field preferred.
• Three (3) years’ experience working in Information Technology with Healthcare experience strongly preferred.
• CompTIA A+ and/or Network+ Certification preferred.

      Preferred skills:

• Proficiency in Microsoft Office Suite/Office 365 and Windows 10/11.
• iPad and iOS knowledge and setup/configuration experience.
• Active Directory and Power Shell scripting experience.
• Microsoft Server 2019/2022 support.
• Microsoft Azure, Entra, Teams, and SharePoint experience.
• Microsoft Terminal Server setup and management experience.
• Microsoft Exchange on-site or cloud based support experience.
• CrowdStrike End-Point protection experience.
• Barracuda Email Security support experience.
• IBM MaaS360 MDM