Customer Service Specialist - Madrid (Temporal)

<p>     </p><h2><b>JOB DESCRIPTION:</b></h2><p></p><p><b>ABOUT ABBOTT</b><br/>Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.</p><p><br/><b>WORKING AT ABBOTT </b><br/>At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To</p><ul><li><p>Career development with an international company where you can grow the career you dream of.</p></li><li><p>A company named one of the most admired companies in the world by Fortune.</p></li><li><p>A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.</p></li></ul><p></p><p></p><p>Position: <b>Customer Service Specialist - Madrid <span>(Temporal)</span></b></p><p></p><p></p><p><b>MAIN PURPOSE OF ROLE:</b></p><p><span>Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.</span></p><p></p><p></p><p><b>MAIN RESPONSIBILITIES:</b></p><p><span>•Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.</span></p><p><span>•Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.</span></p><p><span>•Maintain detailed and current knowledge of the company's products and services.</span></p><p><span>•Analyze customer service needs for communication to service and technical departments.</span></p><p><span>•Requires ability to navigate a computerized data entry system or other relevant applications.</span></p><p></p><p></p><p><b>EDUCATION &amp; COMPETENCIES</b></p><ul><li><p>Upper secondary diploma/High school diploma</p></li><li><p>Strong practical experience in Customer Service - Health Care Sector at least 2 years. (Valuable)</p></li><li><p>Fluent in Spanish.</p></li><li><p>English B2 written and spoken. (Manadatory)</p></li><li><p>Portuguese speaker C1- level. (Valuable)</p></li><li><p>Knowledge of Microsoft Office</p></li><li><p>Knowledge of ERP packages (SAP, …).</p></li><li><p>Team player</p></li><li><p>Customer oriented</p></li><li><p>Good organization ability</p></li><li><p>Good communication skills for internal and external contacts</p></li><li><p>Integrity</p></li><li><p>Sensitive of initiative and adaptability to permanent evolving organizations</p></li><li><p>Sensitive to the importance of the product</p></li></ul><p></p><p></p><p><span>Connect with us at www.abbott.com, on Facebook at <span><span><span><span>www.facebook.com/Abbott</span></span></span></span> and on Twitter @AbbottNews and @AbbottGlobal.</span></p><p> </p><p></p><p>     </p><p><b>The base pay for this position is </b></p>N/A<p><span>In specific locations, the pay range may vary from the range posted.</span></p><p>     </p><h2><b>JOB FAMILY:</b></h2>Customer Service<p>     </p><h2><b>DIVISION:</b></h2>CRM Cardiac Rhythm Management<p>        </p><h2><b>LOCATION:</b></h2>Spain &gt; Madrid : Building Four<p>     </p><h2><b>ADDITIONAL LOCATIONS:</b></h2><p>     </p><h2><b>WORK SHIFT:</b></h2>Standard<p>     </p><h2><b>TRAVEL:</b></h2>No<p>     </p><h2><b>MEDICAL SURVEILLANCE:</b></h2>Not Applicable<p>     </p><h2><b>SIGNIFICANT WORK ACTIVITIES:</b></h2>Not Applicable<p>     </p><p>     </p><p>     </p>