AmeriCorps Workforce Specialist Team Lead (1466)

Role Focus:

• Serve as both a Workforce Specialist and a peer leader for a team member.
• Enhance team effectiveness, cohesion, and development.

Additional Duties:

• Model service practices and provide on-the-spot assistance and training to other members.
• Lead weekly team meetings and member development/reflection activities.
• Organize and facilitate team service projects.
• Serve as a communication bridge between members, program staff, and site supervisors.
• Perform other duties as assigned.

Not Allowed:

• Cannot sign member timesheets, evaluate or discipline members, or manage program payroll/budget.

• Valid driver’s license.
• Must have a high school diploma or its equivalent.
• Has not enrolled more than four times in an AmeriCorps State or National Direct Program, or more than five one-year terms for VISTA programs or two terms for NCCC programs.
• Strong desire to serve
• Commitment to diversity, teamwork and self-development
• A desire to work with youth
• Basic computer skills, including Microsoft experience
• Bi-lingual (English, Spanish and/or Creole), a plus

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotionally charged topics.

Technical Skills - Pursues training and development opportunities, striving to build knowledge and skills continuously, shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in both positive and negative situations; listens and requests clarification; responds well to questions; demonstrates effective group presentation skills.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Quality Management - Seeks opportunities to enhance and promote quality; exhibits accuracy and thoroughness.

Diversity - Shows respect and sensitivity for cultural differenc