Property Manager - Apartments

Job Title: Property Manager

FLSA Status: Exempt

Department: Apartments

Benefits Level: Management

Reports To: Director of Operations

Approved Date: June 2026

SUMMARY

The Property Manager is responsible for the overall operation, financial performance, and resident experience of a loft-style apartment community. This role emphasizes maintaining the unique character of loft living—open layouts, industrial design, and urban appeal—while delivering exceptional service, maximizing occupancy, and ensuring operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:

• Oversee day-to-day management of the apartment community, ensuring smooth operations. 
• Maintain the aesthetic and structural integrity of loft features such as exposed brick, high ceilings, open floor plans, and industrial elements. 
• Ensure compliance with local, state, and federal housing regulations. 
• Drive leasing activity by showcasing the unique benefits of loft-style living. 
• Develop and implement marketing strategies targeting urban professionals, creatives, and lifestyle-focused renters. 
• Monitor occupancy levels and adjust pricing strategies in alignment with market trends. 
• Deliver a high level of customer service to residents. 
• Handle resident inquiries, concerns, and conflict resolution promptly and professionally. 
• Foster a sense of community through events and engagement initiatives suited to loft living environments. 
• Prepare and manage property budgets, including revenue and expense tracking. 
• Meet or exceed financial performance goals (e.g., NOI, occupancy rates). 
• Approve invoices, manage accounts payable/receivable, and oversee rent collection. 
• Coordinate with maintenance teams to ensure timely completion of repairs and preventative maintenance. 
• Prioritize upkeep of unique loft features (e.g., large windows, polished concrete floors, exposed ductwork). 
• Conduct regular inspections to maintain quality and safety standards. 
• Recruit, train, and supervise leasing staff and maintenance personnel. 
• Set performance expectations and conduct regular evaluations. 
• Promote a positive, collaborative team environment. 
• All other duties assigned by the General Manager and Director of Operations.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE: Bachelor’s degree in business, Real Estate, or equivalent from a four-year college; or one to two years of related management experience and/or training; or equivalent combination of education and experience. Experience managing upscale or specialty housing (e.g., lofts, mixed-use communities) is a plus. 

LANGUAGE SKILLS: Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.

MATHEMATICAL SKILLS: Ability to understand, interpret and correctly apply accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management. Familiarity with property management software (e.g., Yardi, AppFolio, RealPage).

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

CERTIFICATES, LICENSES, REGISTRATIONS: Specific certification if required by the franchise of the business unit. A valid drivers license and proof of insurability is required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. 

While performing the duties of this job, the employee is regularly required to stand; use hand