Care Management Assistant

Job Summary

Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands).

Essential Functions

1. Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.

2. Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate. Keep accurate recording of notices given in EPIC. Maintain appropriate Work Q.

3. Responsible to facilitate and document information electronically sent to Livanta.

4. Performs receptionist duties ie phone messages, clerical support.

5. May maintain inventory and order department supplies from Peoplesoft.

6. Other duties as assigned.

Standard Requirements

1. Supports the Mission, Value and Vision of Corewell Health. Demonstrates personal commitment through active involvement in the performance improvement process.

2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

3. Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

5. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

7. Completes all required compliance standards that may be department specific and/or identified by the organization.

8. Maintains current licensure, registration and/or certification, as applicable, at all times.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

· High School diploma (or GED)

B. Work Experience:

· None required

C. Certification, Licensure, Registration:

· None required

D. Other Qualifications:

· Good communication and organizational skills, knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies. Equipment safety checks. Knowledge of medical terminology. Typing, copying and filing skills. Knowledge of Microsoft Office Products with special emphasis on Excel, One Chart and facsimile machines. Type a minimum of 40 WPM accurately.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized he