Engineering Supervisor

Role Summary:

The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Engineering Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Baton Rouge, LA.

Responsibilities:
 

Leadership/Communication

• Build AEs skill in defining customer requirements for Order Entry, Repair Work Scopes, Reports, and other correspondence
• Exhibits effective product knowledge, training, and presentation skills
• Drives a customer-centric, collaborative culture
• Performance manages AEs including coaching & development
• Has working knowledge of people management legal requirements

Engineering Tools/Techniques

• Builds AEs capability with engineering skills & software
• Recognizes negotiating situations & leverages appropriate personnel as needed
• Supports AEs with creation of proposals & correspondence through use of available technology
• Ensures AEs have fundamental competency with measuring equipment

Reliability Improvement & Solutions

• Ensures AEs establish a consistent program approach to equipment issues at customer site
• Guides AEs in skill building on the root cause analysis process
• Coaches AEs in utilizing the failure mode identification process to solve problems & justify recommended improvements
• Ensures that AEs have the capability required to deliver well constructed solutions to address equipment issues

Project Management

• Applies basic understanding of financial drivers for project work
• Develops SMART goals for individuals, projects, & accounts
• Manages team effectively toward meeting project goals & objectives

Product/Industry

• Ensures AEs have understanding of product & service portfolio for their assigned areas
• Instructs AEs and customers on operating principles along with language of industry & equipment
• Displays knowledge & coaches AEs on design requirements/applications & competitive marketplace

Program Continuous Improvement

• Drives the use of quality management procedures and continuous improvement of tools/processes
• Enforces all legal requirements (SOX, Export Compliance, Contract T&C Conditions, FCPA, etc)
• Fosters an environment for continual self development

Requirements:

• BS in Engineering or other technical degree
• Working knowledge in manufacturing processes, engineering concepts, rotating equipment, and financial management
• Demonstrated leadership capability to organize and lead teams
• Strong PC Knowledge (Microsoft Suite; Flowstar.net)
• Skills needed:  Communication, Problem-Solving, Interpersonal, Customer Service, Conflict Management, Time Management, & Project Management
• Can meet both FLS & customer safety, health, & physical requirements, including drug screen and background check
• Travel up to 30%

Preferred Skills:

• Knowledge and Experience with Centrifugal Pumps and/or Mechanical Seals preferred
• Experience with LifeCycle Advantage program and technical leadership preferred

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!