Senior Technical Product Owner

The Opportunity

We are seeking a passionate and experienced Technical Product Owner to join our team and lead the delivery and ongoing optimization of our new business ingestion solutions (eApp, Quoting, Illustration, application requirements) for life insurance applications! You will be the technical champion for integrating new business seamlessly into our core systems, navigating the ever-evolving landscape of data ingestion methods and vendor partnerships, with a solid focus on electronic application (eApp) integration. This role will be accountable for all technical delivery on the platform enabling technology and business objectives as well as the ownership of vendor relationships including understanding and influencing the vendor roadmaps. This role will ensure our internal teams use any external platforms and products effectively to streamline workflows and achieve business goals.

John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and using vendor capabilities based on the newest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you. 

Office location: Boston - USA or Toronto - Canada

Work arrangement: Hybrid - 3 days from Office and 2 days from home. Remote working option is not available.

Responsibilities

•  Lead the technical evaluation and implementation of eApp integrations:

• Develop a process for efficient ingestion of life insurance applications submitted electronically through agent portals, third-party distributors, or directly by consumers

• Partner with eApp vendors to ensure seamless data transfer and mapping between eApp formats and our internal systems

• Implement robust validation rules within the ingestion system to ensure data accuracy and completeness of eApps before processing.

• Lead technical delivery including configuration, and integration of vendor products for eApplication, Quoting, Illustration to meet our specific business and technology needs.

• Coordinating with vendors to integrate their products with our internal solutions and negotiating scope of work for given initiatives

• Partner with various internal functions (e.g., Technology, Underwriting, Sales, Operations) to understand their workflows and tailor vendor platform for optimal use

• Develop and maintain strong relationships with vendor support teams for timely resolution of technical issues

• Provide ongoing training and support to end-users on vendor platform functionalities and standard methodologies.

• Monitor system performance, identify optimization opportunities, and ensure seamless operation.

• Know the latest on vendor platform roadmap and features and evaluate their potential benefit to the organization.

• Develop and maintain user documentation for internal and vendor platform processes.

• Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.

• Ability to simplify/reduce/negotiate work needed with vendors and manage external partner’s tracking and backlog (technical analysis of backlog)

• Participate in the review and reconciliation of vendor billing, hours used and challenge billable items to effectively manage vendor capacity and spend

• Builds relationships with external technology vendors, ensuring effective collaboration, delivery of services, and alignment to contractual agreements. Manages vendor performance, negotiates contracts, and optimizes vendor relationships to support the organization’s technology goals

• Brings an innovative approach to improving and elevating technology solutions and enablers

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in Computer Science, Information Technology, or a related