Operations Manager, Fulfillment (New Site)

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

What You’ll Do

• The Warehouse Manager will collaborate with our Supervisor team to solve immediate day-to-day operational issues.
• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the Warehousing productivity. You’ll command a strong senior presence, and build a team of high performing Supervisors.
• Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• Manage, coach, develop team of Operations Supervisors.
• Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
• Establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.

Equal Opportunity Employer  

At Wayfair, we don’t just accept differences - we celebrate it and support it. Wayfair is proud to be an equal opportunity workplace. Wayfair does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

What You’ll Need

• Bachelor Degree or equivalent work and/or military experience.
• 5+ years of operations management experience.
• Strong administrative, organizational, managerial and communication skills.
• Analytical ability necessary to gather and interpret data, and develop, recommend, implement solutions
• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company. 
• Senior presence with thoughtful, articulate communication style. Adept at communicating up and down and at pivoting approach depending on the audience’s needs.
• Familiarity with Excel and SQL are a plus.

Please note: This position is NOT a remote opportunity and role will be onsite in our new facility launch in Richmond, British Columbia, Canada

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here. 

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collec