Jamf 100 Certified Senior Desktop Engineer - Hybrid - Blue Bell, Pennsylvania

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

We are looking for a Senior Desktop Engineer to join our team and take ownership of endpoint management, provisioning, and security across our device fleet. In this role, you will be a subject matter expert in Microsoft Intune, Autopilot, and AutoPatch, driving automation, compliance, and a seamless end-user experience at scale. You'll work cross-functionally with IT, security, and operations teams to design and maintain robust endpoint solutions built on the Microsoft ecosystem.

Key Responsibilities

• Architect, deploy, and maintain endpoint management solutions using Microsoft Intune, including policy configuration, compliance baselines, and app deployment across Windows environments.
• Lead the design, configuration, and ongoing management of Windows Autopilot enrollment profiles and deployment scenarios (user-driven, pre-provisioned, and self-deploying), delivering a consistent zero-touch provisioning experience.
• Own and optimize Intune AutoPatch to automate Windows Update cycles, ensuring devices remain patched and compliant with minimal manual intervention.
• Develop and document standardized device configuration and provisioning processes, ensuring consistency, repeatability, and alignment with security policies.
• Collaborate with the security team to enforce endpoint compliance, Conditional Access policies, and remediation workflows within Azure AD (Entra ID).
• Troubleshoot complex endpoint issues across the Microsoft stack, acting as the primary escalation point for junior team members and helpdesk staff.
• Continuously evaluate and improve endpoint management processes, tooling, and automation to reduce manual overhead and enhance reliability.
• Maintain accurate and up-to-date documentation, runbooks, and standard operating procedures.

Required Qualifications

• 5+ years of experience in desktop engineering, endpoint management, or a related IT infrastructure role.
• Deep hands-on expertise with Microsoft Intune - including compliance policies, configuration profiles, app packaging and deployment, and RBAC.
• Strong, proven experience with Windows Autopilot, including deployment profile configuration, hybrid Azure AD join, and troubleshooting enrollment issues.
• Hands-on experience with Intune AutoPatch for automated, policy-driven update management.
• Solid understanding of Azure Active Directory (Entra ID), Conditional Access, and the broader Microsoft 365 ecosystem.
• Experience scripting and automating endpoint tasks using PowerShell.
• Strong troubleshooting skills across Windows 10/11 environments.
• Excellent written and verbal communication skills with the ability to produce clear technical documentation.

Required Certifications

• Jamf 100 Certification

Work Schedule

• Typical schedule will be Monday to Friday, 8:00 AM to 5:00 PM.
• Must be flexible to accommodate departmental needs and client/staff time zones.

Work Location

• Remote and onsite at the Slipstream LS Corporate office in Blue Bell, PA.

Nice to Have

• Experience with JAMF Pro or JAMF Now for macOS/iOS device management.
• Experience with ConnectWise (Manage, Automate, or Control) in a managed services or MSP environment.
• Familiarity with ITSM workflows and ticketing platforms.
• Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-102 (Enterprise Administrator Expert).
• Experience with SCCM / Microsoft Configuration Manager and hybrid co-management scenarios.
• Background working in an MSP or multi-tenant endpoint management environment.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind b