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Delivery Service Provider
IntelliPro Group Inc.United Statesfull_timeVerifiedPosted 5 Jun 2024
💰 $60,000/yr($50,000/yr – $60,000/yr)
About the role
Job Title: DSP Manager
Position Type: Full-Time / Permanent
Location: Orlando, Florida (Onsite)
Salary Range: $50,000 to $60,000 per year
Job ID#: 140187
Job Summary:
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Under general supervision perform the following activities:
• Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
• Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
• Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary.
• Handles all customer incoming calls on all pickup/delivery related matters.
• Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
• Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
• Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
• May be required to perform other duties as assigned
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
Position Type: Full-Time / Permanent
Location: Orlando, Florida (Onsite)
Salary Range: $50,000 to $60,000 per year
Job ID#: 140187
Job Summary:
- Bilingual – English and Mandarin required for communication with the driver and operations team.
- Experience of DSP management, Almost the same as Dispatcher, at least 1 year of supplier management experience: DSP (Delivery Service Provider); benchmark Amazon DSP specialist.
- Solid ability on data analysis and spreadsheet.
- This candidate has managed a driver team: dispatchers from Weee, Fantuan, and HungryPanda can be DSP managers.
Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities, dispatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Under general supervision perform the following activities:
• Dispatches couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.
• Monitors and evaluates route loads to ensure balance of workload, flexibility of workforce, reassignments, and to provide coverage in the event of breakdowns.
• Organizes pick-up/delivery requests for customers according to location and reroutes couriers when necessary.
• Handles all customer incoming calls on all pickup/delivery related matters.
• Communicates with station personnel or customers as to estimated time of arrival and other related questions or concerns.
• Remains knowledgeable on city geography and traffic flow so that directions to customer locations can be provided as needed.
• Maintains Station Ops. Manager updated regarding pertinent workforce and service conditions; provides service reliability and/or fleet adjustments.
• May be required to perform other duties as assigned
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.
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