Technician 2, Video Operations Support

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As a Video On Demand Technician you will play a vital role in ensuring the accurate and timely delivery of media assets and metadata across our video-on-demand (VOD) platforms. This role requires a detail-oriented professional with strong technical acumen, excellent communication skills, and a proactive approach to problem-solving. You will work closely with content partners, internal teams, and VOD Coordinators to uphold quality standards and maintain operational efficiency.

Job Description

About Comcast Technology Solutions [CTS]:
Comcast Technology Solutions, a division of one of the world’s leading media and technology companies, brings Comcast Corporation’s proven technologies to an evolving list of industries worldwide. We believe in continuous innovation, always looking for new and better ways to connect with our customers, as well as aggregate, distribute, and secure our own content, advertising, and data. We invest in and test these solutions so our customers don’t have to. Through our portfolio of solutions, we bring these innovations to the global marketplace, enabling our partners to think big, go beyond, and lead the way in media and technology.

Job Description

*This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

Key Responsibilities:

• Receives and Processes media from content providers
• Ensure that content meets clients and broadcast specifications for technical accuracy
• Verifies media and metadata are error-free and works to resolve or escalate any errors that do exist
• Content Publishing: Ensure all media assets and metadata are published to production environments in alignment with established service level agreements (SLAs).
• Quality Assurance: Validate incoming media and metadata for accuracy and completeness; collaborate with content providers to resolve discrepancies and ensure compliance with technical specifications.
• Metadata Management: Identify and correct missing or inaccurate metadata to support proper asset placement, discoverability, and display.
• Standards Compliance: Confirm that all content adheres to current formatting, delivery, and metadata standards.
• Partner Coordination: Receive and process media deliveries from content partners, ensuring timely and accurate ingestion into systems.
• Operational Support: Assist VOD Coordinators by investigating and resolving issues identified during content review.
• Delivery Audits: Perform regular audits by comparing scheduled delivery lists against received assets to ensure completeness and accuracy.
• Issue Resolution: Leverage daily metrics and reporting tools to identify delivery gaps and proactively address issues with content partners.
• Relationship Management: Build and maintain strong working relationships with content partners and internal stakeholders to support seamless operations.
• Escalation & Troubleshooting: Address technical and operational issues within the video operations workflow, escalating as necessary to ensure timely resolution.

Skills & Experience Requirements:

• Analytical & Troubleshooting Skills: Proven ability to identify root causes, resolve issues efficiently, and maintain high standards of accuracy.
• Technical Proficiency: Comfortable working with Microsoft Office Suite (Excel, Outlook, Word) and basic operating system functions, including network and drive mappings.
• Organizational Excellence: Capable of managing multiple priorities, maintaining focus under pressure, and responding promptly to communications across email, Slack, Teams, and other platforms.
• Adaptability: Able to adjust to shifting business needs and prioritize tasks effectively