Customer Service Analyst 1-Support - Laboratory

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support solve and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. This is an entry-level full-time Hybrid role with Oracle!

 

Basic Qualifications

   • At least 2 years total combined related work experience and completed higher education

   • Receipt of the appropriate government security clearance card applicable for your position

   • Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

 

Preferred Qualifications

   • At least 1 year of clinical or customer service experience

   • This is a hybrid role and requires to be in the Office 2-3 times a week.

   • We invite you to apply if you have the above skillset and experience!

   • If you have experience in healthcare call centers/ customer support experience, it has an added advantage. 

Entry Career Level IC1

Career Level - IC1

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem, and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. The position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.

 

Key Activities:

• Point of contact for clients as they go through an implementation. Resource for clients as things are being implemented.
• Capture requirements and determine the scope of work to estimate delivery effort and delivery time frames
• Troubleshoot and problem solver, things can go wrong, and we need someone who can think on their feet and jump in to try and figure things out.
• Ticketing systems 
• M-F (8-5) 40 hours. Potential for overtime but not likely 
• Day to day: Combination of client meetings, emailing, team meetings, team of people that work with a client. 
• Part of a smaller team but you are working with the client individually. At the end of the year, you can point out what you worked on. 

 

Ideal Candidate:  

• Deadline driven  
• Ability to prioritize   
• Technical background is helpful  
• Customer service experience   
• Needs to be organized  
• Ability to think through problems  
• Comfortable with learning   
• Fast-paced   

If you have mentioned skillsets we are waiting to connect with you!

 

Please apply!

#LI-AG1

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $19.23 to $38.32 per hour; from: $40,000 to $79,700 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pr