Office Coffee Customer Service Representative/Warehouse Associate

Department: Maple Heights OCS Admin 164409

Employment Type: Full Time

Location: Maple Heights

Reporting To: Paul Sawyer

Compensation: $18.00 - $20.00 / hour

Description

A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission Delight our guest. Every meal. Every day.

Our Core Values

Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. 

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. 

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You’ll Create

We are seeking a detail-oriented Customer Service Representative to support daily operations and ensure accurate order processing and fulfillment for Office Coffee Service (OCS) products. This role is primarily focused on administrative and operational support, with limited direct customer interaction.

You will work closely with internal teams to manage orders, maintain accurate records, and ensure timely delivery. In addition, this role includes hands-on warehouse responsibilities, spending approximately 3 hours per day picking and preparing products for delivery. 

• Support customer service operations by managing inquiries through internal systems (email, JIRA, and other platforms) with limited direct customer interaction
• Maintain accurate customer data, delivery orders, and invoices across company systems
• Assist in processing and verifying OCS orders to ensure accuracy and timeliness
• Collaborate with internal teams to resolve issues and ensure completion of requests
• Monitor case activity within third-party portals and ensure proper follow-up
• Audit monthly invoices and distribute outstanding or additional billing
• Create invoices for non-standard charges such as shrink, minimums, billable hours, and credits
• Support cross-functional projects and assist with implementation of new processes and procedures
• Spend approximately 3 hours per day in the warehouse picking, packing, and staging office coffee products, ensuring order accuracy and efficiency
• Perform additional duties and special projects as assigned

Ingredients for Thriving

• Strong attention to detail and organizational skills
• Ability to work independently in a structured, process-driven environment
• Comfortable using multiple systems and managing administrative tasks
• Team-oriented mindset with strong internal communication skills
• Willingness to perform hands-on warehouse work daily

Savor the Benefits:

We offer a range of benefits for eligibles team members, including:

• Health Coverage – Medical, Dental and Vision
• Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
• 401(k)
• Paid Time Off
• Wellness Programs
• Additional Perks

To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.

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