Crisis Support Specialist (3rd shift/overnight)

Maine Crisis Line

(Remote position, in Maine) 

Pay rate: $23 per hour 

+Additional overnight shift differential of $4/hour, for hours worked between 10p - 8a.

The Opportunity Alliance is hiring Full-Time Crisis Call Specialist(s) to join the team with the Maine Crisis Line (MCL).  

Apply today to join our extraordinary team, helping individuals and families experiencing a mental health crisis. You will learn how to answer calls and text/chat messages on the crisis line and have the option to do all of this remotely! You will have opportunities for growth and development and the skills you learn in this job will be helpful for any career path. We look forward to bringing you on board!

The Mental Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24-hour telephone response for adults, families and children during a mental health crisis. This role provides invaluable experience to candidates with a background in social work and who have excellent communications skills, can remain calm in stressful situations, and truly have the desire to help others.

The ideal candidate will have a desire to help people in crisis, with the ability to establish rapport and engage in a calm manner while engaged with callers.

• Have you had a personal experience dealing with mental illness with a family member or friend?
• Do you want to gain a new skill that will allow you to help others?
• Have you ever worked in a call center?  We can help you transfer that experience over.
• An interest in increasing your knowledge and skills to help people with mental illness?

As a Crisis Call Specialist, you will: 

• Work with callers to assess presenting problems and psychosocial stressors
• Complete risk assessments to ensure the safety and well-being of callers experiencing a crisis. 
• Use effective programmatic systems to support the effective monitoring
• Progress toward performance measures
• Work collaboratively with Crisis Response Services in the eight Districts across the State.

You will receive training to become certified as a Mental Health Rehabilitation Technician from some of the best licensed clinical supervisors and certified in-house trainers in the State of Maine. 

Schedule: This is a full-time, 40 hours/week, OVERNIGHT position.

8:30pm - 7:00am, Saturday through Tuesday

Location: Office is located in South Portland, but this position has the ability to work remotely (in Maine). 

Must have the ability to attend an in-person orientation in South Portland.

Qualifications: 

• Associate Degree required
• A year or more of crisis or mental health related experience preferred
• Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided.
• Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.  The ability to learn and understand written crisis call documentation skills.  The ability to manage complex tasks effectively. 
• Previous experience working in a call center, customer service environment is a plus
• Demonstrated ability to work effectively with complex information to address challenging situations
• Ability to become familiar with DSM-V information.
• Ability to work independently as well as in a team environment.
• Flexible schedule is required.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone.  The ability to use telephone, instant messaging and chat technology.  
• Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9 paid holidays per calendar year and up to 3 floating holidays per calendar year 
• Excellent medical benefits at very reasonable cost 
• Dental