Senior Consultant, Marketing Cloud

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health: 

The Komodo Health Marketing Cloud Team offers advisory, implementation, and marketing operations services using Salesforce Marketing Cloud to help our Life Sciences clients engage digitally with healthcare providers (HCPs), patients, and consumers. 

In this role, you'll provide the technical expertise needed to deliver these solutions. This is a client-facing role where you will be responsible for architecting tailored solutions that meet client needs. As a subject matter expert in Salesforce Marketing Cloud, you will focus on crafting scalable, creative, and high-quality solutions and consulting with our Life Sciences clients.

Looking back on your first 12 months at Komodo Health, you will have accomplished… 

• Translate business requirements into a practical, scalable solution leveraging the functionality and best practices of Salesforce Marketing Cloud 
• Work with customers to shape marketing automation design and strategy 
• Strategically build relationships with relevant client sponsors and stakeholders within each project to actively identify and create future opportunities, client references, and to develop a robust industry network for the Practice area 
• Stay current with business challenges clients are facing in relation to the practice area including new trends, market conditions, regulatory requirements, and the competitive landscape 
• Navigate ideas from the whiteboard to polished business applications for our healthcare and life sciences customers 
• Lead clients through design reviews to define and prioritize requirements and collaborate with project team members to design appropriate solutions and execute projects in a timely manner 
• Participate in hands-on planning, configuration, development, and implementation activities for Marketing Cloud engagements 
• Participate in client training and other implementation initiatives as a part of overall project deliverables

These are the essential job duties you will be responsible for … 

• Support customers within Salesforce Marketing Cloud environment, including setup and troubleshooting of email and SMS journeys, automations and queries, and Cloud Pages.
• Lead technical design sessions with the client and identify gaps between client's current and desired end states
• Configure/setup integrations between Salesforce Marketing Cloud and Health Cloud using Marketing Cloud Connect
• Set up API connections within SFMC and test using Postman, for integration between SFMC and third parties (creative agencies looking to implement forms that submit into SFMC, etc) 
• Implement custom preference centers within SFMC
• Writing AMPscript to produce dynamic cloud pages and email functionality
• Writing SQL queries to query audience data and manipulate it as needed within Query Studio and Automation Studio
• Create technical design documentation
• Perform Code Reviews
• Research and investigate new technologies
• Create, manage and run email and SMS metric reports
• Be the subject matter expert on Salesforce Data Cloud, identifying opportunities to implement for our clients as well as for internal Komodo applications 

What you bring to Komodo Health (required):

• Consulting Experience
• Salesforce Marketing Cloud certifications (Admin, Developer, Email Specialist, Consultant) or willingness to acquire within 90 days 
• Expert