Discovery/SACM Architect with Discovery Cloud

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly skilled and experienced Discovery/SACM Architect specializing in ServiceNow Discovery, with a particular focus on Cloud discovery. In this role, candidate will be responsible for designing and recommending technical solutions for business needs within the SACM/Discovery domain, ensuring effective implementation and optimization of ServiceNow Discovery and related cloud discovery capabilities.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $120k - $130k/year & benefits (see below).

The Role

Responsibilities:

• Lead solution design for ServiceNow Discovery and SACM processes, focusing on cloud environments.
• Provide expert technical recommendations aligned with business requirements and best practices.
• Design and implement discovery strategies, including hardware, software, and cloud asset discovery.
• Collaborate with stakeholders to understand their needs and translate them into scalable, efficient discovery solutions.
• Develop and maintain documentation for discovery processes, configurations, and architecture.
• Stay abreast of the latest ServiceNow features, cloud discovery advancements, and industry best practices.
• Assist in the integration of Discovery with other ITSM processes and tools.
• Perform gap analysis and recommend improvements to existing discovery solutions.
• Ensure compliance with security and governance standards related to discovery and cloud management.

Requirements:

• Proven extensive experience with ServiceNow Discovery, particularly Cloud Discovery.
• In-depth understanding of CSDM (Configuration Management Database) and CDM (Configuration Data Model).
• Strong knowledge of cloud concepts, including hardware and software discovery in cloud environments.
• Hands-on experience with designing and implementing complex discovery solutions.
• Solid understanding of IT asset management, configuration management, and service management best practices.
• Excellent problem-solving skills and the ability to deliver innovative solutions.
• Strong communication and stakeholder management skills.
• ServiceNow certifications related to Discovery, System Administration, or Cloud Management are a plus.

Preferred, but not required:

• Experience with multi-cloud environments (AWS, Azure, Google Cloud).
• Knowledge of scripting and integration methods to enhance Discovery capabilities.
• Familiarity with enterprise architecture and IT workflows.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Cent