Senior Director, Program Management

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you’ll find more than a job. You’ll find a fast-paced, high-performance team of incredible colleagues that want to be at the epicenter of technology, sports, news, tv, movies and more. We work hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.  

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us.  We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.  

The Senior Director, Program Management, Technology Delivery, CX Peacock will be accountable for the end-to-end delivery of the Content Discovery and Content Experience portfolios in support of the Peacock technology roadmap and overall Customer Experience. This role will oversee a portfolio of programs and projects focused on the overall flows and user experience of content within Peacock and associated streaming applications. Success will require building and maintaining strong relationships with key internal and external Business partners and Technology teams, ensuring the delivery of committed distribution agreements and the platform integrations.

This position will report to the Vice President of Technology Delivery, CX and will work in a highly matrixed structure, indirectly and directly managing technology teams across NBC, Sky and the wider Comcast group, as well as within multiple areas of the business including Product, Design, and Engineering teams. This position will line manage a team of project and program managers and analysts. The role will also be responsible for directing consultants and 3rd party integrators for current and future initiatives.
 

• Build and maintain relationships with business sponsors and external deal partners, understanding the goals, objectives, and contractual needs.
• Bridge the gap with key business stakeholders, product, and technology teams, and help to shape the current and future technology roadmap.
• Hire, coach and mentor the team to ensure a consistently high performing group across the portfolio.
• Establish appropriate governance, ensuring key stakeholders are identified and appropriately engaged, and a clear decision-making process is in place.
• Work with engineering teams across the organization, and the Technology PMO, to ensure that the committed roadmap and pipeline are well articulated, understood and managed against available capacity.
• Strive for continuous improvement in our processes and procedures, propose and implement changes to ensure a productive and efficient organization, in partnership with the wider team.
• Lead the initiation and shaping phase of the program working closely with engineers, architects and analysts, to coordinate, drive and shape the business requirements that solidify the solution definition.
• Ensure regular reporting of status across all programs and projects, establishing the right controls within the team to ensure accurate status, pro-active risk management and robust plans.
• Partner with product teams and customer experience delivery partners to manage the successful delivery of external partnership technologies across Peacocks larger delivery portfolio.
• Ensure establishment of program plans throughout the lifecycle of the delivery. Ensuring change is controlled, dependencies are identified, and risks are mitigated.
• Ensure quality is considered throughout delivery, working with