Senior Manager, Community

Who We Are   Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.   Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.   Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Summary

Temporal is seeking a passionate and creative Senior Manager of Community to join our Developer Relations team. This role is perfect for someone who deeply understands developers and has a knack for building and nurturing online communities. You will play a pivotal role in expanding our existing, vibrant community, evolving beyond the strong support forum it is today. By fostering a sense of belonging and identity within the Temporal community, you will enhance our brand and visibility and contribute to our mission of delivering scalable, reliable, distributed systems more efficiently.

In this role, you'll have the opportunity to significantly impact the Temporal community, helping to grow and shape it into a thriving ecosystem where members feel a strong sense of belonging and identity. If you're excited about building communities, fostering engagement, and contributing to the success of a cutting-edge technology, we'd love to hear from you.

What You'll Do:

• Community Engagement: Develop and implement strategies to increase active participation and engagement across our online platforms. Actively engage with community members, recognizing contributions and facilitating discussions to ensure a vibrant, inclusive community.
• Program Development: Design and execute a champions program that identifies, celebrates, and empowers community leaders. Develop processes to highlight community content contributions internally and externally.
• Feedback Loop: Serve as the voice of the community within Temporal, gathering feedback and insights to guide product development and improve user experience. Work closely with product teams to communicate community needs and contribute to the roadmap.
• Analytics and Reporting: Monitor, analyze, and report on community engagement metrics. Use data to inform strategies, measure success, and identify opportunities for growth.
• Events: Run community events in coordination with our events team, with a focus on creating a fun and educational environment. These events should cater to both new and existing community members, providing value and fostering a sense of community.
• Creatively Foster Open-Source Adoption: Help both newcomers and experienced users get the most out of our open-source platform and community by building creative and fun programs.  
• Represent Temporal Online and In Person: Be the first point of contact for new community members, help answer questions, and point people to resources. Occasionally travel to conferences to do the same. 

 

What You'll Bring:

• Proven experience in community management or a related field, with a strong preference for candidates with a background in tech or developer communities.
• Excellent communication and interpersonal skills, with the ability to engage and inspire a diverse group of individuals.
• Strong organizational and event planning skills, capable of coordinating multiple projects simultaneously.
• A genuine interest in Temporal’s technology and the larger developer ecosystem, with an eagerness to stay up-to-date with the latest trends and best practices.
• Experience with social media management, content creation, and analytics tools.
• Creative thinker with the ability to develop new initiatives that excite and engage the community.
• You have a track record of building and growing online communities with tangible results in increased engagement and participation.

Nice to Have:

• You are passionate about technology and have a deep understanding of the dynamics of a developer community.
• You're a self-starter who can initiate and drive projects