Project/ Instrumentation Engineer

Company: Maltz Sales Company

About Us

Maltz Sales Company has been a leader in the New England and New York area for providing quality equipment and service to the manufacturing industry. Maltz Sales Company represents some of the finest manufacturers and their products to the instrumentation, fluid handling, industrial control, municipalities, metal finishing and printed circuit board fields. We offer unmatched service to our customers through our expert staff. Our sales and customer service team are second to none. The demands of the industry provides us the incentive to give our customers their equipment information quickly, accurately and efficiently.


Maltz Sales Company sets itself apart from its competitors by having people on staff with extensive, technical expertise with the products they represent. This expertise is often used to answer a prospect’s question or resolve a customer’s problem, making it a key factor in the sales equation. Another hallmark of Maltz Sales is its management teams’ ability to anticipate market trends and changes in customers’ needs, and to remake the company to capitalize on those trends and stay aligned with customer requirements. This trait is best illustrated by how the company’s product lines have grown and changed, and the new markets it has penetrated over the years.


Today, the best manufacturers of a range of process-related equipment – including pumps, instrumentation, filters, tanks, heating and cooling, and plating gear – trust the sales of their products in the critical New England market to Maltz Sales Company. The reason is Maltz Sales Company’s integrity, professionalism, and the reliable results it delivers. These are some of the reason why Maltz Sales is frequently recognized as a top distributor by manufacturers.


Visit our Website: www.maltzsales.com


Summary/Objective:

The Applications Engineer will be responsible for providing exceptional service to our valued clients. In this role, you will craft and recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex proposals. Excellent opportunity for recent engineering graduate that went to a vocational program in high school.

Essential Functions:
• Maintain and cultivate positive customer relationships
• Develop and recommend value added process equipment solutions for customer applications which increase their operational efficiencies, improve their operational safety, and reduce their environmental impact.
• Prepare technical proposals with sales team.
• Process orders, via order entry system, and manage complex projects.
• Follow-up and expedite critical projects and orders.
• Resolve any order problems related to delivery or paperwork issues directly with, sales team, customer and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product solutions over the phone or via e-mail

Competencies:
• Strong customer-service focus with a passion to exceed customer expectations
• Ability to address concerns and communicate clearly and efficiently
• Problem-solving and critical thinking; handle and resolve challenging problems
• Strong organizational, communication, attention to detail, multi-tasking, and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Mechanical, electrical, and/or instrument aptitude
• High energy, drive and sense of responsibility

Work Environment:
This job operates in a professional office and manufacturing floor environments. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones; and tools found in a manufacturing environment such as hand tools, hydraulic tools, and power tools.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday; 8 am to 5 pm.

Preferred Education and Experience
• Bachelor’s Degree in Engineering preferred
• SolidWorks, MasterCam, Office 365
• Experience in customer service a plus


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