Team Lead- Casheiring, Treasury Operations

 

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

 

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and every day we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here.

 

About the team and position

We are seeking a proactive, results-driven Team Lead to oversee our Treasury Operations Cashiering team. This role requires a dynamic leader with a strong ability to drive performance, foster collaboration, and lead continuous improvement efforts. The ideal candidate will demonstrate expertise in both tactical and strategic aspects of the role, providing actionable insights and mentorship to the team. Lead the development of team members by identifying learning opportunities and ensuring knowledge transfer. Contribute to cross-functional initiatives, have a strategic mindset and the ability to inspire their team to meet and exceed business objectives in a fast-paced environment.

 

 What you’ll be doing

• Leading and mentoring to promote an environment that fosters and ensures all team members meet or exceed all Carvana standards + performance metrics.
• Managing the Cashiering function, ensuring accurate and timely processing of incoming payments from checks and wires—this is the first and foundational step in Treasury Operations. The Cashiering team plays a critical role in maintaining financial accuracy, ensuring funds are applied correctly, and supporting downstream processes.
• Driving accuracy and efficiency in the Cashiering process—this team is key to our success by ensuring funds are properly allocated, preventing misapplied payments, and reducing reconciliation issues that could impact customers and internal stakeholders.
• Collaborating with internal stakeholders such as Accounting, Loan Operations, and Customer Experience to address payment discrepancies, process improvements, and seamless fund reconciliation.
• Implement new processes and revamp old processes to optimize efficiencies. 
• Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals. 
• Addressing and effectively managing complex and sensitive customer-facing issues. 
• Proactively communicating with leadership and stakeholders regarding business performance, the adverse impact of decisions on the customers, and potential risks to the business.  
• Being a continuous positive force within the office, creating strong morale and spirit throughout the team. 
• Other duties as assigned.

 

What you should have/know

• Strong problem-solving and decision-making skills with the ability to guide teams through complex challenges  and reconcile multiple sources of information with accuracy.
• Demonstrated ability to innovate and drive process improvements, fostering a culture of continuous improvement in an ever changing environment
• Experience working with auto titles, loans, etc. is strongly preferred.
• Excellent communication skills, necessary to to interact with direct reports, leadership, and external and internal customers and agencies. 
• Computer literacy and data entry accuracy - strong excel proficiency preferred
• Ability to adapt to change.
• Willingness to take on new projects, even if that means learning something new

 

What we’ll offer in return

• Full-Time, Competitively Salaried Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allo