Dental Patient Access Representative

Position Summary:  

The Elevated Community Health (ECH) Patient Access Representative (PAR) serves as the primary point of contact for patients, ensuring a seamless experience from the initial phone call to check-out and/or rescheduling appointments. The PAR liaises between key Revenue Cycle partners: the patient, billing, and clinical teams. Upholding the ASQ (Access, Stewardship, and Quality) pillars, the PAR ensures timely access to care by accurately managing appointments, patient demographics, accounts, and insurance verification in the Electronic Medical Record (EMR). They provide stewardship by assisting patients with paperwork, consent forms, payments, and other check-in processes while demonstrating quality through knowledge of all clinic programs and a commitment to exceptional service.

Why Join Us?

• Live, work, and play in 'Colorado's Playground'! Summit County offers four world-class ski resorts, with Vail Resort just 45 minutes away. With its rivers, lakes, hiking trails, and mountain biking routes, it's a paradise for outdoor enthusiasts. Year-round activities include skiing, snowboarding, cross-country skiing, snowshoeing, snowmobiling, hiking, mountain biking, rafting, fishing, and boating. Music, art, cultural, and social events are plentiful. The communities include Frisco, Breckenridge, Dillon, and Silverthorne, with ski resorts like Breckenridge, Copper Mountain, Keystone, and Arapahoe Basin. This is your dream job location!
• Mission-Driven Work: Be part of a nationally recognized Federally Qualified Health Center (FQHC) providing integrated medical, dental, and behavioral health services in a collaborative team-based model of care.
• Work-Life Balance: Enjoy a flexible schedule that supports both professional growth and outdoor adventure.
• Competitive compensation: Attractive salary, benefits, and bonus potential.
• Loan Repayment Opportunities: We offer loan repayment assistance for qualifying candidates.
• Growth Opportunities: We're committed to helping you grow professionally through continued education and development.
• Comprehensive Benefits:
  • Insured group health, dental, and vision plans.
  • 401k retirement plan with employer match.
  • Employer-paid life, AD&D, and long-term disability plans.
  • Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
  • Free access to confidential resources through an Employee Assistance Program (EAP).
  • Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
  • Lifestyle Spending Account for full-time employees.
  • Fringe benefits like a shared ski medallion discounted Rec Center membership, and more.

Essential Functions: 

• Patient Check-in Process:

• Verify and/or update insurance in the EMR.
• Collect all required paperwork, consent forms, and payment.
• Utilize the state Medicaid portal to verify coverage for patients with the sliding fee or self-pay status.
• Have the patient sign any informed consents or non-covered disclosures
• Set up a payment plan for any patient who is not paying in full at the time of check-in

• Pre-appointment preparation:
  • Verify information while correcting any misinformation. If misinformation is identified, the party responsible should be contacted to obtain the correct information.
  • Review accounts to ensure the accuracy of patient demographic information (SBHC,