Healthcare Call Center Support Agent

This is a remote position.

• Total hours: 40 hours per week or 8 hours per day
  
• Monday - Friday
  
• 5:00 PM - 1:00 AM California time (or 9:00 AM - 5:00 PM Manila time)
  
• With 30-minute paid break in between
  

• Operate as a crucial backup to an AI-driven call system
  
• Ensure all patient messages are properly captured and stored for follow-up
  
• Adapt quickly to varying call volumes and system demands
  
• Maintain patient confidentiality and adhere to healthcare communication standards
  
• Monitor a web-based interface for alerts regarding AI system performance
  
• Handle incoming patient calls when the AI system requires human intervention
  
• Accurately capture and document patient messages and concerns
  
• Input detailed call notes into the provided software system
  
• Follow provided scripts to ensure consistent and professional communication
  
• Maintain a state of readiness during shift hours, even during periods of inactivity
  

Requirements

• Excellent verbal and written communication skills in English
  
• Comfortable using web-based interfaces and call handling software
  
• Strong attention to detail and accurate data entry skills
  
• Ability to remain alert and responsive during long shifts
  
• Basic understanding of healthcare terminology (preferred but not required)
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job