Receptionist - Tri State Surgery Center

Tri-State Surgery Center is hiring a Full-Time Receptionist to be dynamic members of our registration and scheduling team!

Company Overview: The Tri-State Surgery Center, jointly owned and operated by Medical Associates Clinic and MercyOne Medical Center, is the region's first freestanding facility devoted exclusively to outpatient surgery.  The Center consists of three operating rooms and two special procedure rooms and provides a variety of outpatient procedures for patients of all ages. Areas of specialties include ophthalmology, orthopaedics, gastroenterology, gynecology, podiatry, plastic surgery, ear, nose and throat, and general surgeries not requiring overnight stays. An estimated 6,000 procedures can be performed annually at the Tri-State Surgery Center. 

Pay and Benefits: $17+/hr. with full benefits package including:

• Pay raises at least annually
• Medical Associates top rated health insurance with most comprehensive provider network in the area with discounted premium rates for wellness program participation.
• 401k with Immediate Matching (50% on the dollar up to 7% of pay) and additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Save money on your taxes! Medical and Dependent Care Flex Spending Accounts
• Income security for your family! Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc. 

Primary schedule: Monday - Friday between the hours of 5:45am -5:00pm, full benefits eligible!

Essential Functions & Responsibilities:

• Responsible for scheduling all outpatient surgeries and procedures as requested by the 
  physician’s office staff, including instrumentation availability, timing of cases and any 
  request for equipment/Manufacture Representative.
• Demonstrate effective customer Service skills by greeting customers in a polite, prompt, 
  helpful manner, checking them in, signing appropriate documentation, collection of 
  copays, non-covered procedures, date of service payments and outstanding balances as 
  well as relaying regulatory compliance statements. 
• Daily mail distribution, checking in students and industry representatives. Triage all 
  incoming phone calls.
• Partner with Administrator to develop and maintain effective market program which 
  increase case volume and exceeded budget targets.
• Entering data into the operating system after procedures are completed.
• Creating chart packets and labeling for future procedures, ensuring that the charts are 
  complete with correct documents. (ledgers, visit logs, orders, etc.)
• Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:

Education: High school diploma or GED required.

Experience: From three months to one year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussions.

Other Skills: Ability to multi-task and work in a fast paced environment. General computer knowledge with proficient keyboarding skills. Multi-line telephone system. Cash handling experience. Ability to work independently with limited direction, problem solving and resourcefulness.