Senior Vice President, IT, RM, CX, Ops

Company Details

 

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.

 

Why Join Us?At Berkley One, you’ll be part of a forward-thinking team that’s reimagining personal insurance. We’re building solutions that are as sophisticated and agile as the clients we serve—individuals and families who value innovation, simplicity, and exceptional service. You’ll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.

 

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity, creativity, and a drive to challenge the status quo
• Collaboration across disciplines to build smarter, more intuitive solutions
• Integrity, expertise, and a commitment to excellence

Join us in creating a new standard in personal insurance—where protection meets possibility.

 

The Company is an equal employment opportunity employer.

Responsibilities

As SVP, you will lead IT, Customer Experience, Risk Management, and Operations to deliver exceptional customer experience and operational effectiveness and excellence. This executive role drives strategic initiatives that enhance customer satisfaction, operational efficiency, and business performance. You will oversee cross-functional teams and ensure alignment with company goals, innovation strategies, and financial targets.

 

We'll count on you to:

• Lead cross-functional teams in IT, Customer Service, Risk Management, and Operations, ensuring timely delivery of initiatives within budget while driving measurable impact on growth, profitability, and operational excellence.
• Foster global alignment across departments, creating a unified approach to strategy execution and continuous improvement.
• Leverage data-driven insights to monitor performance, identify trends, and proactively resolve operational challenges with precision and agility.
• Partner with other senior leadership to shape and execute technology and service strategies that support both current business goals and future innovation.
• Champion customer-centric innovation, continuously enhancing the experience for clients and agents through new products, services, and capabilities.
• Oversee IT strategic vendor relationships, from contract negotiation to implementation and performance management, ensuring value delivery and accountability.
• Design and implement a multi-year roadmap for IT, Customer Experience, Risk Management, and Operations, aligning priorities with enterprise objectives and adapting to evolving market needs.
• Manage financial performance, including budgeting, forecasting, and expense control, to support sustainable growth and operational efficiency.
• Drive talent strategy, overseeing recruitment, development, performance management, and organizational design to build high performing, engaged teams.
• Communicate complex strategies and outcomes across the organization, translating technical and operational insights into actionable business decisions.
• Lead and contribute to enterprise-wide initiatives, managing high-impact projects that shape the future of Berkley One’s operations and customer experience.
• Other strategic projects and initiatives as directed.

Qualifications

What you need to have:

• Experience: 
  •  Minimum ten years leadership experience including:
    • P&C, preferably high-net-worth
    • Leading and/or building operational capability, efficiency and effectiveness that leads to competitive differentiation
    • Managing high performing teams and developing team members
• Industry experience:  Minimum of two years of underwriting experience in high-net-worth personal lines.
• Flexible and Mobile: Willingness to travel as needed, including overnight trips, and to work flexible hours to support clients across time zones.
• Tech-Savvy: Demonstrates exceptional proficiency with technology and underwriting tools.
• Customer-Centric Mindset: Deep empathy for both insureds and agents, with a passion for delivering exceptional brand experience and advocating for customer needs.
• Strong Communicator: Exceptional