Senior Project Manager Contracts- North Charleston

Demonstrates Palmetto Goodwill’s Amazing Customer Experience (ACE) Culture, I-CARE Values, Mission, and Vision in all actions.

• Teams with Contracts leadership team to coordinate the process of creating a Business Support Services Strategic Sales Plan.
• Participates in identifying, researching, and preparing a Business Plan for potential new business ventures considered during the continuous planning cycle.
• Monitors and identifies sources of winnable contracts including but not limited to, Federal, state, and local websites for contract opportunities.
• Works with Contracts Leadership Team to develop a monthly new sales call goal for prospective business partners; obtains endorsement and coordination from VP of Commercial Services. Sales contacts may be initiated in person, by phone, other electronic communication, and/or by various other media.
• Creates new business contracts through targeting, prospecting, and developing qualified opportunities throughout Palmetto Goodwill’s 18 county service area.
• Build pricing and quotes for all elements of new contract opportunities to include labor, equipment, supplies, and vehicles if applicable.
• Support and assists Project Managers (PMs) in the recruitment and hiring of contract personnel needed to support established business goals and objectives.
• Develops, implements, and maintains training programs for PMs and staff to ensure understanding and compliance of all line of business within Contracts division and PWS.
• Remains up to date with developments or changes to the PWS and/or new contracts; ensures information is communicated effectively to all team members involved.
• Develops, implements and oversees the delivery and maintenance of a Quality Control Program.
• Supports and provide leadership in assisting PMs with resolving quality, productivity and safety issues associated with the division’s awarded contracts.
• Responds to customer concerns; documents how concerns are addressed; initiates processes to prevent recurrence.
• Reports all complaints to the Contracts Director within 24 hours for customer follow-up by the Director.
• Assists PMs with addressing staffing and scheduling needs.
• Acts as backup for contract sites as needed.
• Monitors contract division supply and equipment use to ensure expenditures are within budget constraints.
• Monitors and tracks monthly contract supply invoices to ensure accuracy of orders against product received; ensures ordering and billing information are correct; reports discrepancies for immediate attention; identifies inconsistencies, over utilization, or other concerns to safeguard agency assets.
• Supports security team in processing required security clearances.
• Supports Cybersecurity Maturity Model Certification compliance.
• Assists with proposal development for both new contracts and renewals.
• Supports Safety Division with compliance of safety programs and initiatives.
• Perform other job-related tasks as assigned
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• Monitors contract division supply and equipment use to ensure expenditures are within budget constraints.
• Monitors and tracks monthly contract supply invoices to ensure accuracy of orders against product received; ensures ordering and billing information are correct; reports discrepancies for immediate attention; identifies inconsistencies, over utilization, or other concerns to safeguard agency assets.
• Supports security team in processing required security clearances.
• Supports Cybersecurity Maturity Model Certification compliance.
• Assists with proposal development for both new contracts and renewals.
• Supports Safety Division with compliance of safety programs and initiatives.
• Perform other job-related tasks as assigned.

Supervisory Responsibilities

Provide leadership and assists the Director of Contracts with training, developing, and supervising division

food service Project Managers and Lead Team Members. Responsibilities include hiring and training team

members, addressing customer concerns and resolving problems.

Qualifications

Must be able to:

• Obtain and maintain the required security clearance as stipulated by contract.
• Obtain ServSafe certification within 60 days of start of