Branch Manager - MultiPro Property Solutions

Reporting to the Regional Director, the Branch Manager is responsible for the overall sales and operations for the Branch Office, which provides a multitude of make-ready, add-on, and renovation services for our multi-family clientele.  You will be responsible for the successful recruiting and management of branch staff and identification and selection of qualified independent contractor, as well as the overall productivity, quality control, and safety, of your team.  The Branch Manager analyzes and enhances the operational procedures and business processes of the team and looks for opportunities to improve performance and maintain a positive branch culture.  Working with your Operations Manager, Account Managers and Field Service Managers, this role actively partners with our client’s property managers, maintenance managers, and other staff to ensure attainment of high client satisfaction, high retention, and achievement of Branch revenue and profit goals.

The ideal candidate will be growth-minded, have a hands-on approach, and possess a proven success record managing a multiple-department branch with full profit and loss (P&L) responsibility. 

Salary Range: $110,000 - $120,000

Bonus: Target bonus is 17.5% of annual salary (divided and paid out quarterly)

Auto Allowance: You will be eligible to participate in an auto reimbursement program that provides a fixed bi-weekly payment and a monthly variable mileage reimbursement allowance.

Responsibilities:

• Plan, lead, and monitor the overall activities and operations of the branch, including sales, field service, and administrative in accordance with the company’s objectives
• Monitor, manage and ensure the Branch achieves its revenue, gross profit, and EBITDA targets as measured on the profit and loss statement
• Actively deploy the company’s full suite of service offerings to our multi-family consumers to ensure that core service and financial goals are achieved
• Develop forecasts, financial objectives, and business plans, achieving goals and metrics
• Promote and deliver on divisional initiatives, including process and technology transformation and operational excellence goals
• Works with Operations Manager to identify and select qualified independent contractors on an ongoing basis
• Develop and execute strategies to generate revenue growth
• Maintain cooperative working relationships with property managers through frequent communication, site visits and promptly and effectively addressing questions or concerns
• Address customer and branch staff satisfaction issues promptly
• Bring out the best in the Branch’s personnel by providing training, coaching, development, and motivation
• Recognize and reward team members for their contributions
• Identify areas of improvement and implement corrective actions
• Ensure effective onboarding of new branch staff through required on-the-job training
• Assess local market conditions and identify current and prospective sales opportunities
• Share knowledge with other branches and divisional leadership on effective practices, competitive intelligence, business opportunities and needs
• Report safety incidents in a thorough and timely manner
• Attend local/national trade shows to present and market the Division and / or specific locations
• Perform other duties or special projects, as assigned

Qualifications:

• Bachelor’s degree required; Master’s degree preferred
• Minimum of 10 years of proven success in a branch operations management role
• Minimum of 5 to 7 years of experience in the construction, painting, renovation, or restoration services business
• Customer service and people management experience required
• Bilingual (English/Spanish) strongly preferred
• Proposal building and sales experience preferred
• Experience with multi-family properties or managing light construction projects preferred
• Strong skills in financial reporting review and management
• Proficient in conflict management and customer negotiation processes
• Excellent work ethic, integrity, and accountability
• Strong organizational skills, and ability to multi-task
• Ability to make sound business/operations decisions quickly and under pressure
• Proficiency in MS Word, Outlook, Excel & PowerPoint, and ability to adapt to technology platforms
• Exceptional verbal and written communications skills with superior interpersonal skills and the ability to interact with a variety of audiences
• Knowledge of personnel policies including hiring, interviewing, and terminating
• Proven success in managing and developing a team through strong leadership a