Parts & Service Consultant

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD: 

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations! 

Job Summary: 

The Electric Power (EP) Integrated Services team is seeking a Parts and Service Consultant to manage its New Services Development (NSD) project portfolio. This is a highly strategic role that blends portfolio management, critical thinking, and structured problem solving to accelerate services growth.

In this role, you will act as the central controller for the EP service growth project pipeline— enabling the intake, prioritization, and execution of NSD initiatives while maintaining clear line of sight to incremental services growth targets. You will promote disciplined decision‑making, portfolio transparency, and alignment to long‑term business objectives.

What you will do: 

• Develop executive‑level presentations that inform and drive strategic dialogue during monthly business reviews

• Drive and sustain clear visibility to incremental services growth required to achieve 2030 targets

• Provide strategic oversight and governance of the end‑to‑end EP NSD project portfolio

• Design and lead recurring leadership portfolio reviews to drive alignment and prioritization of high‑value initiatives

• Establish and enhance standardized gateway templates and governance documentation to support disciplined portfolio management

• Partner with Digital Analytics to develop and enhance dashboards that deliver clear visibility into portfolio performance and overall business impact

What You Will Have: 

Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. 
 
Consulting: Basic understanding and knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. 
 

Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. 
 

Problem Solving: Working knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. 
 

Relationship Management: Working know