Product Manager, Commerce Cloud Agentforce & Search

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As a Product Manager – Commerce Cloud Agentforce & Search, you will own the end-to-end execution of AI-powered product discovery and autonomous shopping features. You'll work directly with engineering, data science, and UX teams to build, ship, and optimize semantic search engines and Agentforce workflows that help B2C buyers find and purchase products seamlessly.

Key Responsibilities

• Feature Lifecycle: Define, prioritize, and execute the product backlog for commerce search, semantic retrieval, and agentic workflows.

• Sprint Delivery: Write detailed PRDs, user stories, and acceptance criteria for engineering and data science/AI teams.

• Feature Optimization: Fine-tune retrieval-augmented generation (RAG) models, vector search queries, and LLM prompts to improve search relevance.

• A/B Testing & Analytics: Design and track key performance metrics like search conversion rates, click-through rates (CTR), and agent resolution times.

• User Experience (UX): Partner with UX designers to build intuitive interfaces for conversational shopping and search filtering.

• Merchant Tooling: Maintain and improve the business manager dashboard where merchants manage catalog indexing and manual search overrides.

Required Qualifications & Experience

• Experience: 3–5+ years of Product Management experience in E-commerce, Enterprise SaaS, or highly technical software products.

• Technical Background: Hands-on experience working alongside data scientists or search engineers on information retrieval, NLP, or recommendation engines.

• AI/ML Familiarity: Conceptual understanding of how LLMs, vector embeddings, and prompt engineering function in production environments.

• Data Proficiency: Strong SQL and analytics skills to dive into search logs, identify friction points, and run user behavior analysis.

• Education: Bachelor's degree in Computer Science, Engineering, or a related analytical field (or equivalent practical experience).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and ap