Police Telecommunicator

Date Opened: Monday, December 30, 2024 12:00 AM

Close Date: Friday, January 31, 2025 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $23.26 - $29.08 Commensurate with Experience

SUMMARY

The Police Telecommunicator will operate radio, telephone, or computer equipment at emergency response centers. Reports are received from the public of crimes, disturbances, fires, and medical or police emergencies. Information is relayed to law enforcement and emergency response personnel. Maintaining contact with caller until responders arrive may be needed.

Major Duties and Responsibilities:

• Question callers to determine locations & nature of problems to determine type of response

• needed

• Receive & transfer incoming telephone or alarm system calls regarding emergency & non-emergency police / information / after-hours calls for departments within City

• Determine response requirements & relative priorities of situations / dispatch units in

• accordance with established procedures

• Record details of calls / dispatches / messages

• Retrieve information from teletype networks & computerized data systems regarding such things as wanted persons / stolen property / vehicle registration / stolen vehicles

• Maintain access & security of highly sensitive materials

• Scan status charts / computer screens / contact emergency response field units to determine emergency units available for dispatch

• Observe residential & commercial alarm registers

• Scan maps to determine whether a specific emergency is in the dispatch service area

• Periodic access to information relating to emergency calls such as personnel rosters & emergency call-out and pager files

• Learn material & pass required tests for certification

• Read & effectively interpret small-scale maps / information from a computer screen to determine locations / provide directions

• Refer calls not requiring dispatches to appropriate departments & agencies

• Perform other duties as assigned

Minimum Qualifications:

• High School Graduate or equivalent

Preferred Qualifications:

• Experience equivalent to one (1) year of police communications dispatching

• Valid North Carolina or South Carolina Driver’s License

Knowledge, Skills, and Abilities:

• Knowledge of principles / processes for providing customer & personal services

• Knowledge of customer needs assessment / meeting quality standards for services /

• evaluation of customer satisfaction

• Knowledge of transmission / broadcasting / switching / control / operation of

• telecommunications systems

• Knowledge of relevant equipment / policies / procedures / strategies to promote effective

• local / state / national security operations for the protection of people / data / property /

• institutions

• Skill in the structure & content of the English language including the meaning & spelling

• of words / rules of composition / grammar

• Knowledge of administrative & clerical procedures / systems such as stenography &

• transcription

• Ability to listen to / understand information & ideas presented through spoken words /

• sentences

• Ability to monitor multiple radio talk groups at one time

• Ability to detect or tell differences between sounds varying in pitch & loudness

• Ability to communicate information / ideas clearly in written & spoken language

• Ability to remember information such as words / numbers / pictures / procedure

ADA and Other Requirements:

Positions in this class typically require: grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements:

• Remaining in a stationary position, often sitting or standing for prolonged periods

• Occasional movement throughout the workday daily to interact with staff and accomplish

• tasks

• Communicating both verbally and written in order to exchange information

• Repeating motions of holding, grasping, turning, that may include the wrist, hands,

• and/or fingers

• Light to moderate lifting and carrying

• Lift up to 50 pounds

• Work primarily in office environment

• Ability to operate office equipment, such as com