Patient Coordinator Health Express

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number:

R-16479

Facility:

LOC0019 - Health Express-Pembroke117 Old Church Street Pembroke, MA 02359

Department Name:

HXP Urgent Care Weymouth

Status:

Part time

Budgeted Hours:

0

Shift:

Day (United States of America)

Greet patients and visitors and determines nature of the visit; direct all people to the appropriate location and services; including escorting patients to treatment areas.

Job Description Summary

Acts as the initial point of contact for all patients, registers and orients all new patients, submits patient information, coding and billing for services provided. This position is responsible for providing excellent customer service and compassionate care.

Job Description

1.  CUSTOMER SERVICE/CHECK –IN:  Greets and acknowledges all patients and visitors, both in office and on telephone, with professionalism and directs to appropriate services.

a.       Acts as a positive role model to other staff, encouraging others to interact with customers, engage in conversation and express interest

b.      Proactively greets customers by name and with individualized interest

c.       Follows through on messages to be sure to keep entire team informed of issues as needed

d.      Independently initiates and follows through with service recovery process while keeping all team members informed as needed

e.      Monitors patient flow and attendance throughout the day frequently checking the waiting area and keeping patients informed of delays as needed

f.        Acknowledges customer arrival at the desk promptly and courteously

g.       Fosters a pleasant and professional office environment in keeping with Culture of Service Excellence standards

h.      Answers telephones by the third ring, using department accepted greeting and in professional tone in accordance with the hospital’s telephone etiquette standards

2.  REGISTRATION:  Completes registrations with respect for patient privacy, and understands the impact of data accuracy on health system operations.

a.       Ensures accurate registration of insurance information and communicates to patient in a confidential manner. (i.e. insurance, automobile, workers comp…)

b.      Completes registration and data entry of patient by selecting organizations two patient identifiers

c.       Confirms eligibility with insurance carrier and coverage of patient for the urgent care setting

d.      Demonstrates ability to determine acceptability of physician’s order with regard to clarity of diagnosis, appropriateness of discipline ordered, appropriate date, treatment plan in accordance with injury and initiates process to obtain corrected order

e.      Demonstrates independence, proficiency and accuracy with registration process, ensuring regulation compliance

f.        Informs patient of their rights and responsibilities, HIPPA and completes all required documentation for a complete registration

g.       Accurately prepares patient charts according to departmental standard.

h.      Consistently and independently detects and corrects errors in patient charts according to department standards

i.         Actively seeks out opportunity to act as a mentor to other staff with regard to registration process accuracy

4.  CO-PAYMENT COLLECTION:  Adheres to department standards for timely collection of co-payment, completi