Infrastructure Team Leader

 

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

 

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

 

Position overview

The Infrastructure Team Leader serves as the primary liaison for the technical team, overseeing the upkeep and implementation of system components within IDEMIA Data Centers or Private/Public Cloud. Additionally, this role involves coordinating organizational and technical tasks within the team and engaging in cross-functional collaborations with other global teams at IDEMIA.

 

Responsibilities

• Lead and manage infrastructure-related projects, ensuring they are completed on time, within budget, and meet specified requirements.
• Coordinate organizational and technical tasks within the infrastructure team, ensuring efficient workflow and task allocation.
• Address and resolve complex technical issues, providing expert guidance and solutions to ensure continuous system availability.
• Provide timely assistance to support staff, ensuring adherence to deadlines and prioritizing IDEMIA's infrastructure support requirements.
• Oversee the maintenance of system components deployed in IDEMIA Data Centers, ensuring their optimal performance and reliability.
• Offer insights on product and system functionality, configuration, and usage, contributing to training materials and documentation.
• Actively share skills and experience within the team and across the organization to promote consistency and enhance overall quality.
• Promptly identify and address critical issues and risks, taking a proactive approach to problem-solving.
• Understand, follow, and enhance formally established methodologies, processes, policies, and values, aiming for consistent, reliable, and high-quality outcomes.
• Provide encouragement and support to team members, engaging in the upskilling and training of colleagues, including new staff.
• Analyze failures to ensure operational recovery within agreed Service Level Agreements (SLAs), utilizing standard procedures.
• Engage in the continuous improvement process by analyzing recurrent incidents and developing long-term solutions.
• Keep abreast of the latest technological advancements and incorporate them into the data center infrastructure as appropriate.
• Suggest enhancements to the monitoring setup to optimize performance and efficiency.
• Ensure compliance with relevant regulations and standards, and oversee the security of the data center infrastructure.
• Work independently and adapt quickly, implementing effective workarounds under the guidance of support standards and conventions.
• Manage the budget for infrastructure maintenance and development, ensuring cost-effective use of resources.
• Demonstrate flexibility in working hours according to the distribution of the team globally.
• Aid in recruiting new technical staff, contributing to the team's growth and expertise.
• Be available to provide technical support at Data Centers or approved locations in case of emergencies, be prepared to travel as reasonably requested for business needs
• Perform additional responsibilities as assigned by Management, adapting to diverse tasks and challenges.

 

Required

• University degree in the field of engineering, computer science, or equivalent experience
• Minimum 5 years of experience in a similar role

 

Technical Skills

• In-depth knowledge and hands-on experience with operating systems (e.g., Windows, Linux, …)
• Proficiency in managing and configuring servers, storage solutions, and network infrastructure
• Understanding of networking concepts, protocols, and services (e.g., TCP/IP, DNS, DHCP, VPN, firewall management).
• Familiarity with cloud services and infrastructure (e.g., Azure, AWS, Google Cloud), including cloud migration and management
• Understanding physical hardware configurations and maintenance, including servers and network devices.
• Knowledge of cybersecurity principles, practices, and tools to secure infrastructure and data.
• Expertise in virtualization tools and platforms like VMware, Hyper-V, and containerization techno