TikTok Shop - Moderation Standards and Quality Lead, eCommerce

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

As a Leader in Moderation Standards and Quality, you will be at the forefront of maintaining a safe and positive online environment by overseeing key moderation processes. You will play a pivotal role in leading a team of SOP writers, ensuring high-quality content moderation, adherence to guidelines, and continuous improvement of moderation strategies. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a commitment to fostering a community that values inclusivity and user safety.

Responsibilities
- Lead, mentor, and inspire a team of SOP writers, promoting a collaborative and inclusive work environment. Provide guidance on moderation guidelines, procedures, and best practices.
- Implement and maintain robust quality assurance processes to ensure accurate and consistent content moderation. Conduct regular audits of moderation decisions, providing constructive feedback for improvement.
- Develop and deliver training programs for moderators to enhance their skills, knowledge, and understanding of evolving content trends.
- Proactively identify potential risks and challenges related to content moderation. Develop and implement strategies to mitigate risks.
- Generate regular reports on moderation activities, highlighting challenges and areas for improvement. Utilize data and analytics to optimize processes and enhance overall content quality.

Qualifications

Who We're Looking For
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in content moderation, with a strong understanding of moderation principles and best practices. Leadership experience, demonstrating the ability to lead, motivate, and develop a team.
- Excellent communication skills, with the ability to convey complex concepts and guidelines clearly.
- Strong analytical and problem-solving skills, with a detail-oriented approach.
- Ability to adapt to a dynamic and fast-paced environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $139650 - $256500 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and